Kimberly Roach

• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Greeted and assisted customers to foster positive experiences.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Developed key customer relationships to increase sales.

Assist customer with reservations.

• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Input customer data into reservation systems and updated to reflect room changes.
• Handled payment processing and provided customers with receipts and proper bills and change.