Kimberly Levy
Summary
Service-oriented Customer Support Representative with 5+ years of experience in customer service talking to customers face to face, over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
8
8
years of professional experience
Work History
Customer Support Agent
The Tondo Group
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Collaborated with team members to identify common issues and provide consistent solutions, reducing repeat concerns.
- Provided mentoring and guidance to new team members for seamless integration into the customer support environment.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
Data Analyst
Personal Banker Canada
11.2020 - 01.2023
- Increased accuracy of prepared returns by reviewing each document thoroughly before submission.
- Collaborated with fellow team members to address and resolve any discrepancies in client tax documents.
- Assisted in training new team members on company policies, procedures, software applications, thereby enhancing overall staff performance.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Analyzed financial records to verify accuracy of tax returns.
Hotel Reservation Specialist
Alorica
06.2019 - 03.2020
- Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
- Updated room availability in real time, optimizing occupancy rates and maximizing revenue potential.
- Contributed to the development of promotional campaigns by providing valuable insights on guest preferences and booking trends.
- Provided exceptional customer service through timely responses phone calls, from prospective guests seeking information or assistance with their bookings.
Crew Member
Burger King
11.2017 - 05.2019
- Provided customer service and handled transaction
- Assisted in food preparation and order fulfillment
- Maintained cleanliness and organization in the workplace
Cashier/Server
Ricky's Chicken Delight
06.2016 - 10.2017
- Managed cash register and handled customer orders
- Provided excellent customer service and ensured customer satisfaction
- Assisted with kitchen duties and inventory management
Education
High School Diploma -
Vauxhall High School
Kingston, Jamaica06.2016
Skills
- CRM Software
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Remote Technical Support
Achievements and awards
- Jr. and Sen. Prefect
- Subject-Specific Award
- Community Service Awards
- High School Diploma
- Employee of the Month
Proficiency
• Electronic Document Preparation Management 1
• English A 2
• Social studies 2
• History 2
• Human and social biology 2
• Clothing and textiles 3
• Mathematics 4
Singing
I performed at a variety of events including weddings, church services, talent shows and birthday celebrations. Experienced in delivering vocal performances tailored to the tone and theme of each event. Skilled in engaging diverse audiences and creating memorable experiences through music.
References
Available upon request
Timeline
Customer Support Agent
The Tondo Group
01.2023 - Current
Data Analyst
Personal Banker Canada
11.2020 - 01.2023
Hotel Reservation Specialist
Alorica
06.2019 - 03.2020
Crew Member
Burger King
11.2017 - 05.2019
Cashier/Server
Ricky's Chicken Delight
06.2016 - 10.2017
High School Diploma -
Vauxhall High School
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