Kimberly Hall
Montego Bay
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Concentrix
Montego Bay
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Conduent
Montego Bay
06.2015 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Cashier
Kemo Pharmacy
Montego Bay
04.2009 - 03.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Education
High School Diploma -
Anchovy High
Anchovy, St. James 07-2010
Skills
- Report Generation
- Call Management
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Information Security
- Grammar
- Customer Relations
- Positive and professional
- Professional telephone demeanor
- Service Upselling
- Payment Processing
- Order Processing
- Customer Service
- Critical Thinking
Timeline
Customer Service Representative
Concentrix
09.2022 - Current
Customer Service Representative
Conduent
06.2015 - 09.2022
Customer Service Cashier
Kemo Pharmacy
04.2009 - 03.2015
High School Diploma -
Anchovy High