Kimberly Curtis
Montego Bay,Jamaica
Summary
To secure a career in Hospitality in the hotel and tourism industry and thrive in an environment where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company's growth objectives.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
16
16
years of professional experience
Work History
Waitress
Sweet Spice Restaurant Bar & Grill
Montego Bay, Jamaica
03.2020 - Current
- Worked in a team-oriented, high-volume, fast-paced, guest-centric environment to deliver genuine hospitality to our guests, while greeting and establishing a rapport with the guest and delivering an exceptional dining experience
- Recognize guests immediately with a friendly greeting and inform them of daily specials, assist guests with beverages, demonstrating salesmanship with complete menu and product knowledge
- Notify line chef of any food products that are not properly prepared, ensure guest satisfaction through food quality checks and responsiveness to guest complaints
- Maintain a well-groomed neat and clean appearance, carrying out duties with attention to sanitation safety, anticipate, identify and provide for guest needs and perform side work duties on daily basis and other duties as assigned
Housekeeper/ Housekeeping Supervisor
Sea Garden Resort
Montego Bay, Jamaica
08.2018 - 02.2020
- Responsible for managing and supervising staff and cleaning and preparing rooms
- Organizing employee shifts, overseeing the work done by staff, motivating team members
- Checking on private and public areas for tidiness
- Enhanced cleaning of guest rooms
- Use commercial-grade disinfectant used to clean the property
- Enhanced cleaning of common areas
Front Desk Receptionist
Roman's & Company Realty Ltd.
Montego Bay, Jamaica
05.2015 - 07.2018
- Front Desk Management
- Welcoming visitors: Greeting visitors, directing them to the right person or office, and announcing them
- Handling room reservations by phone, online, or in person
- Checking in guests, distributing room keys, and explaining hotel amenities, answering questions, responding to emails, and addressing issues and complaints
- Keeping the reception area tidy and organized, keeping office records up to date, faxing, transcribing, filing, and other clerical tasks
- Keeping an eye on security and telecommunications systems, working with other hotel departments to meet guest needs
Food Counter Server/ Cashier
Border Jerk Restaurant & Lodging
Hanover, Jamaica
01.2012 - 04.2015
- Greeting customers, answering questions, and addressing complaints and taking customer orders and inputting them into a system
- Preparing food and drinks according to customer requests and company standards and accepting payment from customers
- Keeping the work area clean and organized, and restocking supplies, ensuring that all safety and sanitation procedures are followed
- Tracking orders to ensure they are processed smoothly, communicating special requests to the kitchen
Housekeeper
Border Jerk Restaurant & Lodging
Hanover, Jamaica
07.2009 - 12.2011
- Dusting, vacuuming, mopping, and polishing surfaces and furniture, ensuring rooms and common areas are clean and hygienic, replenishing supplies like towels, toiletries, and other amenities
- Providing laundry services for guests, responding to guest concerns or questions, keeping the area free of safety hazards
- Reporting any issues that require maintenance, servicing rooms in the evening, handing over lost and found articles found in the room
- Restocking cleaning supplies in the hand cart, arranging and stocking the pantry with linen and supplies
Education
Knockalva Technical High School
Montego Bay, Jamaica07-2008
Skills
- Housekeeping
- Cleaning
- Laundry
- Kitchen Attendant
- Cashier
- Front Desk Management
- Server/ Wait Staff
References
Available Upon Request
Timeline
Waitress
Sweet Spice Restaurant Bar & Grill
03.2020 - Current
Housekeeper/ Housekeeping Supervisor
Sea Garden Resort
08.2018 - 02.2020
Front Desk Receptionist
Roman's & Company Realty Ltd.
05.2015 - 07.2018
Food Counter Server/ Cashier
Border Jerk Restaurant & Lodging
01.2012 - 04.2015
Housekeeper
Border Jerk Restaurant & Lodging
07.2009 - 12.2011
Knockalva Technical High School