Kimberly Curtis

• Handle customer inquires, complaints and feedback via phone and email or other communication channels by providing excellent customer service.

Handle customer inquires, complaints and feedback via phone and email or other communication channels by providing excellent customer service in a efficient and satisfactory manner.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Troubleshoot alarm system and provide general information
• Utilized CRM software efficiently to manage contacts, track case history, and schedule future touchpoints as needed.

• Troubleshoot customer services, query and take bill payments.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

• Cash goods and services for customer and help to locate products for at times.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels and efficiently, priding customer in a fast-paced environment.