Kimberly Bryan
Summary
Housekeeper focused on providing exceptional service to guests and versed in executing multiple tasks in a fast-paced environment. Reliable, responsible, friendly, and effective when working with a wide range of personalities. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
6
6
years of professional experience
Work History
Housekeeper
ROK Hotel
12.2022 - 01.2024
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Customer Service Representative
Hinduja Global Solutions BPO
11.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website to process payments, check on policy benefits, and file claims.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Housekeeper
Spanish Court Hotel
01.2018 - 06.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Diploma - Business Management
Distinction College
Kingston Jamaica01.2023
High School Diploma -
Merl Grove High School
Kingston Jamaica06.2017
Skills
- Laundry Management
- Customer Service
- Cleaning and Organizing Abilities
- Guest Relations
- Customer-Oriented
- Teamwork
- Problem-solving abilities
Timeline
Housekeeper
ROK Hotel
12.2022 - 01.2024
Customer Service Representative
Hinduja Global Solutions BPO
11.2020 - 11.2022
Housekeeper
Spanish Court Hotel
01.2018 - 06.2020
Diploma - Business Management
Distinction College
High School Diploma -
Merl Grove High School
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