Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Kimberley Oliver

Kimberley Oliver

Birmingham ,United Kingdom
Fall seven times; stand up eight.
Japanese proverb

Summary

Motivated and dependable Dentist with experience as Receptionist providing exceptional front-office management experience. Committed to supporting the ultimate patient experience by ensuring smooth and accurate financial transactions, easy scheduling, and ongoing support. Over five years of experience in the dental field.

Overview

5
5
years of professional experience

Work History

Dentist/ Dental receptionist

SavCentral Medical and Dental
Savanna-la-Mar, Westmoreland
06.2022 - 06.2023


  • Maintained records regarding oral health and treatments executed.
  • Increased return patients by 90% over one year through exceptional customer service.
  • Supported Practice Manager and clinical team members with the smooth running of the practice
  • Performed patient recalls and appointment reminders to reduce no-shows.
  • Promoted dental services and products through social media presents, increasing foot traffic by 95%.
  • Warmly greeted patients immediately upon arrival.
  • Scheduled and amended numerous appointments for patients per day.
  • Maintained strict patient confidentiality, ensuring records were secure
  • Processed payments within 10 minutes to reduce patient wait times.

Dentist/ Dental reception

Sylvan Family Dental
Kingston , Jamaica
04.2021 - 06.2022
  • Guarantee patient safety, adhering to practice hygiene and sanitation policies across all tasks.
  • Handled 10+ patients per day, exceeding practice average by 100%.
  • Improved patient outcomes by educating patients on oral health, performing demonstrations to ensure comprehension.
  • Increased return patients by 90% over one year through exceptional customer service.
  • Warmly greeted patients within 5 seconds of arrival.
  • Swiftly answered numerous phone calls per day.
  • Promoted dental services and products through word of mouth and increasing website traffic by 90%.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Dental Intern

South East Regional Health Authority, Jamaica
Kingston and St Catherine, Jamaica
06.2020 - 06.2022



  • Greeted patients and provided appointment-related forms and paperwork.
  • Followed strict patient protection rules for radiation safety, information protection and consent for dental procedures.
  • Communicated professionally with patients to explain procedures and alleviate concerns.
  • Initiated and managed patient referrals for specialist consultations to best progress patient recovery.
  • Mastered support duties for commonly practised dental procedures.
  • Took bitewing, panoramic and occlusal X-rays and positioned for dentist review.
  • Sanitised surfaces and equipment between patients to mitigate health risks.
  • Monitored patient flow and handled administrative duties to reduce wait times.
  • Educated patients on postoperative and general oral health care.
  • Assisted with maintaining clean and tidy waiting area to provide welcoming patient environment.

Education

Bachelor of Science - Doctor of Medical Dentistry

The University of Technology , Jamaica
08/2013 - 11/2019

A-Levels -

The Queens High School, Jamaica
09/2011 - 07/2012

GCSEs -

The Queens School , Jamaica
09/2006 - 07/2011

Skills

  • Punctual
  • Reliable
  • Multitasking and prioritisation
  • Professional demeanour
  • Meeting coordination
  • Conflict resolution
  • Personable and outgoing
  • Meticulous and organised
  • Customer-service orientated
  • Active listening
  • Record-keeping and bookkeeping
  • Appointment setting
  • Clinical data entry
  • Social media content development

Languages

English
Native

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dentist/ Dental receptionist - SavCentral Medical and Dental
06.2022 - 06.2023
Dentist/ Dental reception - Sylvan Family Dental
04.2021 - 06.2022
Dental Intern - South East Regional Health Authority, Jamaica
06.2020 - 06.2022
The University of Technology - Bachelor of Science, Doctor of Medical Dentistry
08/2013 - 11/2019
The Queens High School - A-Levels,
09/2011 - 07/2012
The Queens School - GCSEs,
09/2006 - 07/2011

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Kimberley Oliver