KIMBERLEE MILLER
10 Silvera Terrace, Kingston
Summary
Dedicated customer service professional with over a year of experience delivering exceptional client support and administrative efficiency. Proven expertise in conflict resolution, active listening, and maintaining high customer satisfaction. Proficient in Microsoft Office and CRM tools, with strong communication, problem-solving, and organizational skills. Seeking to contribute expertise to a dynamic team focused on delivering outstanding service.
Overview
2
2
years of professional experience
Work History
Office Clerk
Annotto Bay Clinic
06.2022 - 09.2022
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Input data into spreadsheets and databases.
Customer Service Representative
Conduent
05.2020 - 12.2021
- Managed high-volume customer inquiries via calls and emails with professionalism and efficiency
- Resolved 95% of customer issues on first contact by providing accurate information and assistance
- Gathered customer feedback to identify service improvement opportunities
- Maintained comprehensive knowledge of company services, ensuring accurate recommendations.
- Responded to customer requests for products, services, and company information.
Education
Associate’s Degree - Natural Science
St. Mary High School
St. Mary Jamaica05-2022
High School Diploma -
St. Mary High School
St. Mary Jamaica05-2020
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiar with customer relationship management (CRM) tools
- Skilled in virtual collaboration platforms (Zoom, Slack, Trello)
- Record preparation
- Office management software
- Schedule and calendar management
- Data entry
Timeline
Office Clerk
Annotto Bay Clinic
06.2022 - 09.2022
Customer Service Representative
Conduent
05.2020 - 12.2021
Associate’s Degree - Natural Science
St. Mary High School
High School Diploma -
St. Mary High School
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