Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
KIMBALEE STEWART

KIMBALEE STEWART

Black River

Summary

Assertive, energetic, decisive, passionate, resourceful, results oriented professional with experience in customer service. Excellent writing and presentation skills garnered through work experience as a customer care agent.

Overview

14
14
years of professional experience

Work History

HEALTHCARE SUPPORT WORKER

ARIA CARE GROUP LIMITED
02.2023 - 10.2024
  • Participated in activities with and for the residents within the home
  • Assist residents to maintain their independence, equality, diversity and rights
  • Maintain health, safety and security within the home
  • Enable residents to maintain and improve their mobility
  • Assist with ADLs
  • Contribute to the moving and handling of residents
  • Document and record care and findings for residents
  • Assist with a care plan for residents
  • Assess and document vital signs

Community Health Aide

Southern Regional Health Authority
07.2020 - 02.2023

•Encourage and advise parents and guardians to have their children completely immunized against infectious diseases.

  • Foster links between the health care and the community.
  • Conduct house to house survey in assigned communities.
  • Monitor and document vital signs.
  • Assist the Community Nurses and Districts Midwives in ensuring that all expectant mothers in the area receive adequate pre-natal and post natal activities
  • Educate clients how important it is to keep their appointment and to do their check up.
  • provide information on available services at the clinic.
  • Assist with maintaining a clean and conducive environment for clients.
  • Conduct house to house survey in assigned communities.
  • Conduct home visit for the shut ins.
  • Maintain the cold chain for the vaccines and charting of vaccine
    fridge.
  • Work assiduously to get the drop outs back to the clinic to get
    immunized against diseases.

• Charting of post natal and child health clinic.



PATIENT CARE ASSISTANT/RECEPTIONIST

MERCY MEDICARE
01.2018 - 01.2019
  • Monitor and document vital signs
  • Educate customers how important it is to keep their appointment
  • Document patients complain
  • Assist patients with ADLs
  • Response to telephone inquiries and complaints

CUSTOMER CARE AGENT

XEROX JAMAICA
10.2013 - 05.2015
  • Responded to telephone inquiries and complaints
  • Gathered information, researched/resolved inquiries and logged customer calls
  • Communicated appropriate options for resolution in a timely manner
  • Informed customers about services available and assessed customers’ needs
  • Provided assistance, training and troubleshooting support to lower level staff

RECEPTIONIST

POMMELLS LOUNGE RESTAURANT AND BAR
12.2010 - 08.2011
  • Welcomed customers by greeting them on the telephone or in person
  • Responsible for managing customer inquiries
  • Ensured that customer service was impeccable
  • Assist and stock taking

Education

DIPLOMA - NATIONAL VOCATIONAL QUALIFICATION OF JAMAICA (“NVQ-J”) – SUCCESSFULLY COMPLETED COURSES IN ALLIED HEALTH CARE PATIENT CARE ASSISTANT LEVEL 3

SOUTHWEST TECHNICAL VOCATIONAL EDUCATION AND TRAINING
03.2017

SCHOOL LEAVING CERTIFICATE - CERTIFICATE, SECONDARY EXAMINATION CERTIFICATE (CXC) – 5

LACOVIA HIGH SCHOOL
06.2010

Skills

  • Very good communication skills
  • People oriented
  • Determine and eager to learn new things
  • Works well under pressure
  • Good time management
  • Very good writing skills
  • technology\computer savvy
  • microsoft suites

Hobbies and Interests

  • Enjoys reading
  • Writing
  • Playing football
  • Playing cricket
  • Traveling
  • Cooking

Timeline

HEALTHCARE SUPPORT WORKER

ARIA CARE GROUP LIMITED
02.2023 - 10.2024

Community Health Aide

Southern Regional Health Authority
07.2020 - 02.2023

PATIENT CARE ASSISTANT/RECEPTIONIST

MERCY MEDICARE
01.2018 - 01.2019

CUSTOMER CARE AGENT

XEROX JAMAICA
10.2013 - 05.2015

RECEPTIONIST

POMMELLS LOUNGE RESTAURANT AND BAR
12.2010 - 08.2011

SCHOOL LEAVING CERTIFICATE - CERTIFICATE, SECONDARY EXAMINATION CERTIFICATE (CXC) – 5

LACOVIA HIGH SCHOOL

DIPLOMA - NATIONAL VOCATIONAL QUALIFICATION OF JAMAICA (“NVQ-J”) – SUCCESSFULLY COMPLETED COURSES IN ALLIED HEALTH CARE PATIENT CARE ASSISTANT LEVEL 3

SOUTHWEST TECHNICAL VOCATIONAL EDUCATION AND TRAINING
KIMBALEE STEWART