Kimarley Llewelyn
Kingston
Summary
Results-oriented business leader with more than 12 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts, and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for the company. Streamlines processes for efficiency and productivity. Well-versed in applying the multi-faceted approach to managing safety, operations, and productivity across multiple business lines. Merger and acquisitions specialists are adept at creating a seamless integration of new operations and businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Site Operations
AVA4U-ABK4U / Virtual Assistance and Bookkeepers
Mandeville, Jamaica
01.2023 - 08.2024
- Conducted daily site audits to identify successes and failures and formulate improvement plans.
- Leveraged analytics to make data-driven and informed decisions about site operations.
- Built and maintained strong relationships with internal and external partners.
- Delivered feedback and improvement recommendations to enhance guest experiences.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding, and training of new hires to business requirements.
- Directed initiatives to improve the work environment, company culture, or overall business strategy.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity, and cultural programs, in addition to a robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Area Operations Manager
Iterum Connections
Kingston, Jamaica
11.2021 - 01.2023
- I worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Controlled daily business operations by devising and deploying short- and long-range strategies to grow profitability and accomplish objectives
- Advanced productivity KPIs by leading training on procedures and safety practices.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Operations Manager
Ibex Global
Kingston, JM
08.2018 - 08.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization
- Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings.
Business Development Manager
Agri-Industrial Packaging
Kingston, JM
07.2017 - 08.2018
- Established relationships with key decision-makers within the customer's organization to promote growth and retention
- Researched and identified opportunities for account growth, account penetration, and market expansion
- Reached out to potential customers via telephone, email, and in-person inquiries
- Negotiated and closed long-term agreements with new clients in assigned territory.
Assistant Account Manager
Sutherland Global
Kingston, JM
12.2015 - 07.2017
- Obtained and evaluated credit information about prospective customers
- Introduced new processes to improve account and market tracking for better data analysis
- Identified key entry points to enhance market penetration and effectively analyzed data to increase profitability
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Quality Assurance Team Manager
Xerox-E Service
St. Catherin, JM
08.2011 - 08.2015
- Monitored staff organization and suggested improvements to daily functionality
- Recorded, analyzed, and distributed statistical information
- Implemented new quality assurance and customer service standards
- Inspected products and worker progress throughout production.
Education
MBA - Business Management
International MBA Institute
10.2024
MBA - Business And Managerial Economics
International Business Management Institute
01.2022
Diploma - Lean Six Sigma Methodologies Blackbelt
Alison Professional
01.2021
Diploma - Business Continuity Improvement Management
Alison Professional
06.2021
Diploma - Operations Management And Supervision
Alison Professional
01.2020
Diploma - Information Technology Project Management
Alison Professional
06.2020
Diploma - Business Administration And Management
Alison Professional
10.2020
Professional Certification - IT Support And Networking
Google /Coursera
01.2022
Bachelor of Science - Business Administration And Management
Charter University
01.2000
Skills
- Six Sigma Methodologies
- Business Forecasting
- Process Improvement Strategies
- Budget Development and Management
- Operational Excellence
- Performance Monitoring and Evaluation
- Workforce Planning
- Logistics Management
- Staff Development
- Operation Monitoring
- Project Development
- SAP Expertise
- Mergers and Acquisitions Knowledge
- Project Management
Certification
- Business Process Improvement -Training - 2021
- Business Analytics for Professional -Training 2021
- Certified Advance Google Analytic, Google Academy - 2021
- Google Analytics Training - 2021
- Google Professional IT Support 2022
- Training of Trainers : Shelter and Risk Management -2016
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridImportant To Me
Career advancementPersonal development programsStock Options / Equity / Profit SharingCompany CultureFlexible work hoursTimeline
Director of Site Operations
AVA4U-ABK4U / Virtual Assistance and Bookkeepers
01.2023 - 08.2024
Area Operations Manager
Iterum Connections
11.2021 - 01.2023
Operations Manager
Ibex Global
08.2018 - 08.2021
Business Development Manager
Agri-Industrial Packaging
07.2017 - 08.2018
Assistant Account Manager
Sutherland Global
12.2015 - 07.2017
Quality Assurance Team Manager
Xerox-E Service
08.2011 - 08.2015
MBA - Business Management
International MBA Institute
MBA - Business And Managerial Economics
International Business Management Institute
Diploma - Lean Six Sigma Methodologies Blackbelt
Alison Professional
Diploma - Business Continuity Improvement Management
Alison Professional
Diploma - Operations Management And Supervision
Alison Professional
Diploma - Information Technology Project Management
Alison Professional
Diploma - Business Administration And Management
Alison Professional
Professional Certification - IT Support And Networking
Google /Coursera
Bachelor of Science - Business Administration And Management
Charter University
- Business Process Improvement -Training - 2021
- Business Analytics for Professional -Training 2021
- Certified Advance Google Analytic, Google Academy - 2021
- Google Analytics Training - 2021
- Google Professional IT Support 2022
- Training of Trainers : Shelter and Risk Management -2016
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