KHANI POWELL
Kingston,Jamaica
Summary
Resourceful Application Administrator known for high productivity and efficient task completion. Possess specialized skills in analyzing data, system troubleshooting, and performance optimization. Excel in problem-solving, teamwork, and adaptability to ensure seamless operations and user satisfaction.
Overview
7
7
years of professional experience
Work History
Application Administrator
TAX ADMINISTRATION JAMAICA
05.2022 - Current
- Identifying and resolving all system application queries and/or issues.
- Collaborating with the System Administrator to carry out complex changes resulting from computer system issues, to prevent future occurrences.
- Notifying the relevant Heads of Section of changes and new patches to the corresponding system, and preparing as well as conducting training on the changes.
- Involved in system disaster and system failure recovery.
- Monitoring and updating of anti-virus software on all computers and laptops.
- Ensuring that Windows is at the latest version on all computers and laptops.
- Training staff on ICT operational procedures.
- Conducting an application and hardware troubleshooting exercise.
- Monitors and assists Service Providers in resolving and troubleshooting problems.
- Responding to tickets created in our system called "MySupport".
- Creating and closing tickets for requests made by our end users.
Network Administrator (Internship)
TAX ADMINISTRATION JAMAICA
07.2022 - 09.2022
- Troubleshoots and fixes all network-related issues.
- Test and detect if there are any breakages in network connectivity, and effect repair or replacement of the cable.
- Assess and investigate reported network events and incidents, and provide a report to the Manager, Network, and Security.
- Analyzed network traffic patterns to identify potential problems or areas for improvement.
- Managed employee access, security roles and permissions.
Stock/Asset Management Officer
TAX ADMINISTRATION JAMAICA
10.2017 - 05.2022
- Issuing stock such as pens, paper, and notepads, along with other stationary items, to all the different units in the office.
- Issuing stocks such as international driver's licenses, PPV plates, PVT plates, learner's licenses, along with other high-value items to units such as 'Collections,' 'Driver's License,' and 'Motor Vehicle.'
- Requesting and replacing all damaged asset items for the location, such as chairs, desks, shelves, and other assets used by each unit.
- Ensuring that all the location records in each unit are corresponding with the assets in the unit.
- Ensuring that the records in the high-value book match the high-value items that are stored in the vault.
- Ensuring that the records on the bin cards match the stationary items stored in the stationary room.
Application Administrator
TAX ADMINISTRATION JAMAICA
12.2019 - 07.2021
- Identifying and resolving all system application queries and/or issues
- Collaborating with the System Administrator to carry out complex changes resulting from computer system issues to prevent future occurrence
- Notifying the relevant Heads of Section of changes/new patches to the corresponding system and prepares as well as conducts training on the changes
- Involved in system disaster and system failure recovery
- Monitoring and updating of anti-virus on all computers and laptops
- Ensuring that windows is at the latest version on all computers and laptops
- Training staff on ICT operational procedures
- Conducting application and hardware troubleshooting exercise
- Monitors and assist Service Providers in resolving and troubleshooting problems
- Responding to tickets created on our system called MySupport
- Creating and closing tickets of request made by our end users
Education
Certified - Google Data Analytics Professional Certificate
Coursera
02-2025
Data Analysis | SQL,Tableau,Power BI & Excel
Udemy Certificate Courses
01-2025
BACHELORS OF SCIENCE DEGREE - ICT
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)
01.2022
ASSOCIATE DEGREE - ICT (PROGRAMMING, NETWORKING, WEBPAGE & DESKTOP APPLICATION DESIGN)
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)
01.2020
DIPLOMA AND CERTIFICATE PROGRAMS - COMPLETE ASP.NET CORE 3.1 AND ENTITY FRAMEWORK DEVEOPMENT, C# CONSOLE AND WINFORMS DEVELOPMENT WITH LINQ AND ADO.NET, BASIC PHP DEVELOPMENT WITH BOOTSTRAP, GITHUB AND HEROKU
UDEMY CERTIFICATE COURSES
01.2020
CCNA (CERTIFICATE OF COMPLETION) -
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)
CCNA-SECURITY (CERTIFICATE OF COMPLETION) -
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)
BUSINESS ADMINISTRATION LEVEL 2 -
NATIONAL YOUTH SERVICE
Skills
- C#
- HTML
- CSS
- PHP
- Microsoft SQL
- Cisco IOS CLI
- NET Framework
- Bootstrap
- ASPNET Core
- MS Visual Studio
- MS Visual Studio Code
- XAMPP Server
- MSSQL Server Management Studio
- Packet Tracer
- Heroku
- Git (GitHub)
- Windows XP - 11 Pro/Home
- MySQL Workbench
- Windows Server 2016
References
- Mr. Michael Myrie, michael.myrie@mof.gov.jm, (876)-571-0250, Consultant Vetting Officer, Revenue Protection Division
- Robert Nattoo, robert.nattoo@simplysecuregroup.com, (876)-410-3187, (876)-470-9806, IT Services Manager, Simply Secure Group
- Trevoir Williams, (876)495-3194, (345)547-1912, trevoir.williams@gmail.com, https://www.trevoirwilliams.com, Senior Software Engineer Professional | Software Consultant and Adjunct Lecturer
Timeline
Network Administrator (Internship)
TAX ADMINISTRATION JAMAICA
07.2022 - 09.2022
Application Administrator
TAX ADMINISTRATION JAMAICA
05.2022 - Current
Application Administrator
TAX ADMINISTRATION JAMAICA
12.2019 - 07.2021
Stock/Asset Management Officer
TAX ADMINISTRATION JAMAICA
10.2017 - 05.2022
Certified - Google Data Analytics Professional Certificate
Coursera
Data Analysis | SQL,Tableau,Power BI & Excel
Udemy Certificate Courses
BACHELORS OF SCIENCE DEGREE - ICT
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)
ASSOCIATE DEGREE - ICT (PROGRAMMING, NETWORKING, WEBPAGE & DESKTOP APPLICATION DESIGN)
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)
DIPLOMA AND CERTIFICATE PROGRAMS - COMPLETE ASP.NET CORE 3.1 AND ENTITY FRAMEWORK DEVEOPMENT, C# CONSOLE AND WINFORMS DEVELOPMENT WITH LINQ AND ADO.NET, BASIC PHP DEVELOPMENT WITH BOOTSTRAP, GITHUB AND HEROKU
UDEMY CERTIFICATE COURSES
CCNA (CERTIFICATE OF COMPLETION) -
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)
CCNA-SECURITY (CERTIFICATE OF COMPLETION) -
VOCATIONAL TRAINING DEVELOPMENT INSTITUTE (VTDI)
BUSINESS ADMINISTRATION LEVEL 2 -
NATIONAL YOUTH SERVICE
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