Khalia Samms
Kingston
Summary
Detail-oriented and dedicated professional with extensive experience in providing procurement and administrative support in both public and private sectors. Skilled in building strong stakeholder relationships, delivering high-quality service, and supporting procurement activities in alignment with government procurement policies and procedures. Proven ability to coordinate tenders, manage accurate records, and assist with vendor and contract management. Recognized as a quick learner with strong initiative and collaborative skills, thriving in professional environments that value integrity, encourage growth, and support continuous learning for long-term success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Graduate Intern - Public Procurement Branch
Ministry of Finance & the Public Service
11.2023 - Current
- Provided administrative and operational support to aid in the efficiency of the Ministry's Procurement Committee and Public Procurement Branch.
- Conducted and managed Tier 1 tenders for consultancy services and works.
- Drafted and reviewed bidding documents, standstill letters, contracts for publication on GoJEP.
- Prepared and reviewed tender reports and memorandums.
- Managed and provided oversight of the Procurement Branch's centralized email account.
- Assisted with the procurement of goods, works and services below $1.5million.
- Processed and distributed correspondence to internal and external customers, ensuring timely communication and resolution of inquiries and requests.
- Processed procurement requests by logging and updating the Vendor Management System to ensure proper record keeping.
- Assisted with resolving customer inquiries and requests by liaising with various internal departments and suppliers.
- Generated and processed procurement documentation such as purchase orders and commitment requisitions.
- Managed and maintained relationships with suppliers to ensure business continuity and engagement.
Sales Administrator
ATL Automotive Ltd - Honda
07.2023 - 11.2023
- Supported the Sales department by assisting with paperwork, documentation and record-keeping.
- Managed logistics for new vehicle transportation to meet delivery schedules.
- Executed financial tasks such as processing payments, issuing refunds and referral fees, handling deposits.
- Enhanced onboarding efficiency by training new team members in administrative tasks, CRM software and customer service.
- Identified ways to streamline administrative processes, which contributed to the efficiency of the department.
Concierge
ATL Automotive Ltd - Honda
01.2023 - 07.2023
- Managed the daily operations of the sales concierge desk and monitored staff engagement with customers.
- Performed duties as Interim Sales Administrator during a period of vacancy.
- Provided administrative support to the sales team by scheduling test drives, liaising with internal and external customers.
- Prepared weekly and monthly reports for the Sales and Marketing departments using Microsoft 365.
- Assigned new customers to sales representatives leading to an increase in the actualization of sales.
- Improved customer satisfaction through consistent communication and product knowledge.
- Created invoices and managed customer information using CDK Global and eLead CRM software.
Customer Service Agent
Ibex Global Jamaica
11.2021 - 03.2022
- Responded to high volume customer inquiries and concerns daily.
- Collaborated with various teams to escalate complex issues and share best practices to ensure customer satisfaction.
- Participated in quality assurance processes which aided the monitoring and improvement of service quality.
- Maintained detailed records of customer interactions and supported the recruitment screening process.
- Utilized Salesforce software to manage and document applicant information.
Education
BSc - Psychology (Major) & Management Studies (Major)
The University of The West Indies, Mona
Kingston, Jamaica02-2023
Skills
- Effective Communication
- Customer Service & Relationship Management
- Microsoft Office Suite
- Research & Data Analysis
- Data Entry & Record Keeping
- Problem Solving
- Decision Making
- Teamwork & Delegation
- Adaptability
- Time Management
- Attention to Detail
- Database Management
Certification
Certificate in Business Studies, June 2016
Awarded by Caribbean Examinations Council
Timeline
Graduate Intern - Public Procurement Branch
Ministry of Finance & the Public Service
11.2023 - Current
Sales Administrator
ATL Automotive Ltd - Honda
07.2023 - 11.2023
Concierge
ATL Automotive Ltd - Honda
01.2023 - 07.2023
Customer Service Agent
Ibex Global Jamaica
11.2021 - 03.2022
BSc - Psychology (Major) & Management Studies (Major)
The University of The West Indies, Mona
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