I intend on working assiduously at your company in which I will utilize myskills to contribute to the growth andcontinued development and success of your organization, as well as toserve within the expectations of your company.
Overview
20
20
years of professional experience
Work History
Health Records Clerk
North-East Regional Health Authority
05.2007 - Current
Manage and maintain accurate electronic and paper health records for patients.
Ensure the completeness and accuracy of patient information, including medical history and treatment plans.
Generated reports are used by physicians, nurses, and administrators when making decisions about a patient's care plan.
Compile and submit regional and ministerial monthly clinical summary reports.
Geriatric Nurse
Donna's Cottage for the Elderly
05.2023 - 08.2023
Measuring and recording of vitals.
Performed light housekeeping duties.
Collaborated with the registered nurse and or Doctor when needed, otherwise executed duties relating to the physical, medical emotional psychological and dietary needs of each resident.
Room Attendant
Hibiscus Lodge Hotel
Ocho Rios, Jamaica
10.2015 - 10.2015
Used cleaning equipments to clean and sanitize rooms.
Dusted furniture, swept and mopped floors.
Replenish bath care products.
Replaced bed linen and towels.
Assisted in Laundry Room with sorting,folding and ironing linen,etc.
Customer Service Representative
Jamaica Police Coop Credit Union
06.2006 - 02.2007
Provided in-person, phone, and email support to members.
Assisted members with financial inquiries and transactions, including loans, savings, and financial planning.
Processed transactions such as deposits, withdrawals, transfers, and loan applications.
Resolved account discrepancies by providing tailored financial solutions.
Customer Service Representative
National Health Fund
06.2005 - 12.2005
Handled confidential information.
Maintained beneficiary records.
Resolved concerns.
Processed claims accurately and efficiently.
Education
Diploma - Geriatric Nursing
Distinction College
08.2023
NCTVET Certificate in Healthcare Assistant -Caregiver -
College of Hospitality and Vocational Skills
10.2021
City and Guilds Certificate - Housekeeping
Health Education and Counseling Institute
10-2015
High School Diploma -
Guys Hill High School
01.2004
NCTVET Certificate - Business Development and Workforce Solutions Customer Service Level 2 -
Heart Trust NSTA
Records Management NVQ-J Level 2-Pending -
Heart Trust Port Maria VTC
Administrative Assistant-NVQ-J Level 2-Pending -
Heart Trust Port Maria VTC
Skills
Computer Literacy
Decision Making
Time Management
Critical Thinking
Excellent Communication
Analytical Skills
Customer Confidentiality
Conflict Resolution
Team and Collaboration
References
References available upon request
Languages
English
Timeline
Geriatric Nurse
Donna's Cottage for the Elderly
05.2023 - 08.2023
Room Attendant
Hibiscus Lodge Hotel
10.2015 - 10.2015
Health Records Clerk
North-East Regional Health Authority
05.2007 - Current
Customer Service Representative
Jamaica Police Coop Credit Union
06.2006 - 02.2007
Customer Service Representative
National Health Fund
06.2005 - 12.2005
Diploma - Geriatric Nursing
Distinction College
NCTVET Certificate in Healthcare Assistant -Caregiver -
College of Hospitality and Vocational Skills
City and Guilds Certificate - Housekeeping
Health Education and Counseling Institute
High School Diploma -
Guys Hill High School
NCTVET Certificate - Business Development and Workforce Solutions Customer Service Level 2 -