Khaleela Brown
116 Beverly Drive Hopedale Spanish Town St Catherine,11
Summary
Driven by goal orientation and assertiveness, I excelled at Fusion BPO and Unicomer Jamaica Limited, developing effective payment plans and enhancing collection strategies. Supervising at Jazat Investments, I boosted team productivity significantly. My expertise in performance improvement and adept negotiation skills underscore my ability to surpass targets and ensure customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Collection Agent
Fusion BPO
01.2022 - Current
- Duty: Collection Agent.
- Negotiate Repayment Plans.
- Handle Questions and Complaints.
- Contact customers that have outstanding balances.
- Avoid debt default.
Collection Officer
Unicomer Jamaica Limited
01.2021 - 01.2022
- Supervising bailiffs.
- Maintain collection reports.
- Develop collection strategies.
- Handle and negotiate for payment.
- Manage overdue accounts.
- Investigated customer accounts to ensure accuracy of balances due.
Supervisor
Jazat Investments Ltd
01.2014 - 01.2021
- Duty: Customer Service Representative Supervisor.
- Managed a team of seven employees, ensuring high productivity and quality standards were met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies, job duties, and performance expectations.
- Ensure the items required for the day-to-day operation of the company are available.
ACS E-Services International
01.2009 - 01.2010
- Duty: Telemarketing.
- Assist the customer with the order not received.
- Assist with billing and overcharge.
World Brands Services Grace Kennedy .Ltd
01.2004 - 01.2009
- Duty: Merchandising.
- Ensure products sold by the employer are properly stocked and displayed.
- order items required for the different stores assigned
Education
Principles of Accounts -
Sydenham Evening Institute
01.2014
Mathematics -
Institute of Career Choice
01.2007
English Language -
St Mary High School
01.2005
Principles of Business -
St Mary High School
01.2005
Office Procedures -
St Mary High School
01.2005
Integrated Science -
St Mary High School
01.2005
Agriculture Science -
St Mary High School
01.2005
Skills
- Goal oriented
- Assertiveness
- Payment plan development
- Performance improvements
Certification
- Certificate of Completion Anti Money Laundering
- Certificate of Completion Lottery P.O.S Operator Training
- Entry Level House Keeping Certificate
References
Available upon request
Timeline
Collection Agent
Fusion BPO
01.2022 - Current
Collection Officer
Unicomer Jamaica Limited
01.2021 - 01.2022
Supervisor
Jazat Investments Ltd
01.2014 - 01.2021
ACS E-Services International
01.2009 - 01.2010
World Brands Services Grace Kennedy .Ltd
01.2004 - 01.2009
Principles of Accounts -
Sydenham Evening Institute
Mathematics -
Institute of Career Choice
English Language -
St Mary High School
Principles of Business -
St Mary High School
Office Procedures -
St Mary High School
Integrated Science -
St Mary High School
Agriculture Science -
St Mary High School