Summary
Overview
Work History
Education
Skills
Timeline
Generic
KHADEEJAH JOHNSON

KHADEEJAH JOHNSON

Customer Service/ Sales Representative
10 Villa Road Sunnyside

Summary

Dedicated and personable Customer Service and Sales Representative with over 4 years of experience delivering exceptional service in dynamic, fast-paced environments. Known for excellent communication skills, strong attention to detail, and the ability to handle challenging situations with professionalism and care. Passionate about helping customers and contributing to team success. Actively seeking available vacancies or new opportunities where I can bring value, grow, and make a positive impact.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Optimum Jamaica
04.2024 - 06.2025
  • Delivered top-tier customer service, assisting customers with billing, account updates, and service troubleshooting.
  • Ensured accurate documentation and compliance with internal protocols (CPNI).
  • Contributed to team performance through reliable, quality service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier / Accounting Clerk

Singer Jamaica Ltd
11.2023 - 04.2024
  • Handled customer purchases, returns, and financial transactions accurately.
  • Assisted with daily reconciliation of accounts and reporting.
  • Supported customer service functions and maintained a friendly store environment.

Customer Service Representative (Remote)

Hinduja Global Solutions (Sagility)
01.2021 - 08.2023
  • Provided remote customer service support to U.S.-based medical providers, handling inquiries, benefits, and claims processing.
  • Engaged in upselling and cross-selling opportunities based on customer needs.
  • Maintained professionalism, compliance, and accuracy with sensitive medical data.
  • Consistently exceeded quality assurance and productivity targets.

Customer Service Assistant

Registrar General’s Department
01.2019 - 12.2020
  • Provided front-desk and phone support to customers requesting official documents.
  • Handled inquiries, complaints, and document processing with professionalism.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Collaborated with team members to improve overall customer experience and boost company reputation.

Education

CSEC - English A, English B, Mathematics, Principles of Accounts, Principles of Business, Social Studies, Religious Education, Office Administration

Jonathan Grant High School

CAPE - Communication Studies, Sociology, Entrepreneurship, Management of Business, Caribbean Studies

Jonathan Grant High School

NVQ-J - Data Operations Level 1

Skills

    Remote Customer Support

    Customer service

    Active listening

    Sales & Upselling Techniques

    Billing & Account Management

    Conflict Resolution

    Communication & Active Listening

    Adaptability & Multitasking

    Team Collaboration

    Using Multiple Client Tools

    Professionalism & Customer Empathy

Timeline

Customer Service Representative

Optimum Jamaica
04.2024 - 06.2025

Cashier / Accounting Clerk

Singer Jamaica Ltd
11.2023 - 04.2024

Customer Service Representative (Remote)

Hinduja Global Solutions (Sagility)
01.2021 - 08.2023

Customer Service Assistant

Registrar General’s Department
01.2019 - 12.2020

CAPE - Communication Studies, Sociology, Entrepreneurship, Management of Business, Caribbean Studies

Jonathan Grant High School

NVQ-J - Data Operations Level 1

CSEC - English A, English B, Mathematics, Principles of Accounts, Principles of Business, Social Studies, Religious Education, Office Administration

Jonathan Grant High School

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KHADEEJAH JOHNSONCustomer Service/ Sales Representative