Kevon Campbell
Montego Bay
Summary
Experienced Technical Support Specialist with a background in Level 2 Desktop Support and web development. Skilled in diagnosing and resolving complex hardware and software issues, performing Windows imaging, and managing domain administration tasks. Proficient in leading IT projects, standardizing network naming conventions, and configuring network devices. Built and managed a WordPress site, gaining practical knowledge in theme customization, plugin integration, and content management. Strong problem-solving abilities, exceptional attention to detail, and effective communication skills. Committed to delivering top-tier customer service and support. Eager to leverage comprehensive technical expertise, adaptability, and proactive approach to contribute effectively to Influx\'s commitment to providing 24/7 customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Technician Level 2
BPO Services
05.2024 - Current
- Hardware and Software Maintenance: Ensured optimal performance for over 200 computer systems by diagnosing and resolving hardware and software issues.
• Windows Imaging: Created and deployed standardized Windows images to streamline system setups and ensure uniformity across the organization.
• Domain Administration: Managed Active Directory tasks, including adding PCs to the domain, organizing users and computers into appropriate Organizational Units (OUs), and resetting user passwords.
• IT Project Leadership: Led various IT-related projects, such as enrolling users into company applications and implementing standardized network naming conventions to enhance system organization and efficiency.
• Network Configuration: Utilized Telnet to access and configure Cisco switches, ensuring secure and efficient network operations. - Purchased, setup and installed new computers.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Web Development : I have built and maintained a wordpress website for my business, enhancing my skills in theme customization, plugin management and content integration
Tech Support Advisor
TDS Telecom
02.2024 - 05.2024
- Provide remote technical support to customers experiencing issues with PON, POTS, and DSL services
- Create tickets for technical visits when remote troubleshooting is insufficient to resolve issues
- Troubleshoot and resolve connectivity issues, service outages, and equipment malfunctions
- Assist customers with configuring and optimizing their network settings and equipment for optimal performance
- Diagnose and resolve technical issues related to internet connectivity, voice services, and network equipment
- Collaborate with other technical support team members and escalate complex issues as needed for further assistance
- Document customer interactions and technical solutions accurately in the support ticketing system
- Educate customers on troubleshooting steps and preventive measures to minimize future service disruptions
- Stay current with industry trends and advancements in telecommunications technology to provide up-to-date support to customers
- Adhere to company policies and procedures, including compliance with privacy and security regulations
CCTV/Low Voltage Installer
Lignum Tech
03.2021 - 07.2023
- Conducting site visits to evaluate the location and determine the best camera placement for optimal coverage
- Designing and planning the CCTV system, including selecting the cameras, wiring, and any other necessary equipment
- Installing and mounting the cameras, running cables, and connecting the system to power and the network
- Configuring the cameras and the video management software, ensuring that the system is operating at its optimal level
- Conducting tests and troubleshooting any issues to ensure that the system is functioning properly
- Providing ongoing maintenance and support, including system upgrades, software updates, and repairs
- Customer communication: Communicating with customers to provide updates on the installation progress and answering any questions or concerns they may have
- Installing & configuring access control systems
Smart Home Installation Specialist
Telem
06.2019 - 01.2022
- Successfully installed and configured a wide range of smart home products, including thermostats, lighting systems, security cameras, voice assistants, smart door locks etc
- Demonstrated deep understanding of product features, compatibility requirements, and integration methods to ensure optimal performance and customer satisfaction
- Conducted thorough on-site assessments to identify customer needs and recommend suitable smart home solutions
- Executed installation procedures with precision and attention to detail, ensuring devices were properly connected to the network and powered up
- Collaborated closely with customers to provide comprehensive product demonstrations, explain usage guidelines, and address any questions or concerns
- Applied advanced troubleshooting techniques to diagnose and resolve installation
Computer Repair Tech
Computer Depot
11.2016 - 04.2021
- Troubleshoot and diagnose hardware and software issues: This includes identifying and resolving problems with computer systems, peripherals, and other electronic equipment
- Repair and maintain computer systems: This includes replacing parts, performing routine maintenance, and upgrading systems as needed
- Install and configure software: This includes installing and configuring operating systems, applications, and other software as needed
- Provide technical support: This includes answering technical questions and providing assistance to users experiencing problems with their computer systems
- Document repairs and maintenance: This includes keeping accurate records of repairs and maintenance, and documenting any changes made to computer systems
- Stay up-to-date with new technologies: This includes keeping informed of new products, technologies, and industry developments, and staying current with new techniques and methodologies
- Good customer service: This includes providing excellent customer service, being patient and courteous when dealing with customers, and communicating effectively with customers and colleagues
- Chip Level repairs
- Diagnose and troubleshoot hardware issues at the chip level, identifying faulty components and circuits
- Perform repairs and replacements of integrated circuits, including CPUs, GPUs, and memory modules
- Utilize specialized tools and equipment, such as soldering irons and multimeters, to conduct chip level repairs
- Interpret schematics and technical documentation to aid in the repair process
- Test repaired components to ensure functionality and reliability
- Maintain accurate records of repairs, including detailed documentation of diagnostic findings and repair procedures
Education
BSc - Computer Science
University Of Technology
01.2020
CXC - Math, English A, Integrated Science, Physics, Electrical & Electronics, Information Technology, Biology
Hopewell High School
01.2010
Skills
- Technical support expertise
- Ticketing system proficiency
- Desktop diagnostics
- Advanced troubleshooting
- Mac systems
- Remote Support
- Customer service expert
- Wordpress
- Python
- HTML
Websites
References
Available upon request.
Hobbies and Interests
- Free diving
- Scuba Diving
- Fishing
- Hiking
Customsection - Professionalcertification
COMPTIA A+, The CompTIA A+ exam is divided into two parts: Core 1 and Core 2. These exams cover a comprehensive range of topics related to computer hardware, software, networking, and security. The exams assess the candidate's abilities in areas such as installation, configuration, troubleshooting, maintenance, and basic IT support., COMP001021201908
Certification
- Cisco Certified Network Associate (CCNA) (Pending)
- CompTIA A+ Certification
Timeline
Desktop Support Technician Level 2
BPO Services
05.2024 - Current
Tech Support Advisor
TDS Telecom
02.2024 - 05.2024
CCTV/Low Voltage Installer
Lignum Tech
03.2021 - 07.2023
Smart Home Installation Specialist
Telem
06.2019 - 01.2022
Computer Repair Tech
Computer Depot
11.2016 - 04.2021
BSc - Computer Science
University Of Technology
CXC - Math, English A, Integrated Science, Physics, Electrical & Electronics, Information Technology, Biology
Hopewell High School
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