Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

Kevisha Davis

Old Harbour,St.Catherine

Summary

Experienced in engaging with customers of various demographics over the phone and in person. Consistently projecting a service-oriented approach with a friendly and empathetic demeanor. Focus on efficiency and revenue optimization balanced by a warm and caring attitude that enhances customer interactions. Eager to exceed expectations, actively seeking ways to contribute to team success and enhance overall customer satisfaction levels.

Overview

4
4
years of professional experience

Work History

Insurance Customer Service Representative

Humana
08.2024 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Processed and recorded new policies and claims.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Dietary Clerk

University Hospital Of The West Indies
03.2024 - 07.2024
  • Focused on satisfying patients' food service needs and dietary requirements.
  • Checked trays on tray line for accuracy, temperature and appearance.
  • Developed and implemented protocols related to nutrition care.
  • Developed and maintained accurate nutrition records and databases.

Onboarding Specialist

Sutherland Jamaica
11.2022 - 12.2023
  • Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Supported assigned accounts and assisted with execution of financial activities through final payments.
  • Entered data into various computer systems accurately using Microsoft Word and maintained Excel databases.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.

Account Associate

VXI
11.2021 - 09.2022
  • Call center procedures Call escalation payment processing, Responded to questions about billing issues and statement problems and reconciled associated accounts
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Prepared itemized bills, statements and invoices and recorded amounts due for items purchased or services rendered
  • Adhered to safety procedures to keep client and business information protected from potential data theft
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Cashier

Jackie's retail
02.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed cash register transactions on POS and provided correct change.

Skills

  • Verbal and written communication
  • Financial Analysis
  • Decision-Making
  • Documentation and Recordkeeping
  • Microsoft Office
  • Data Entry
  • Relationship Building
  • Information Protection
  • Computer Skills
  • Strong Multi-Tasking
  • Highly Organized

Affiliations

  • Member of the prefect body at The Old Harbour High School.
  • Member of Police Youth club where I played role as secretary.

Timeline

Insurance Customer Service Representative

Humana
08.2024 - Current

Dietary Clerk

University Hospital Of The West Indies
03.2024 - 07.2024

Onboarding Specialist

Sutherland Jamaica
11.2022 - 12.2023

Account Associate

VXI
11.2021 - 09.2022

Cashier

Jackie's retail
02.2021 - 09.2021

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Kevisha Davis