Kevesia Givans
197 Bedward Gardens
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Loan-officer
Kevin Eddie
67 Old Hope Road, Kingston
02.2024 - 04.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Graduate Practical Nurse
Dr. Dwight Walcott
50 Windward Road
02.2023 - 09.2023
- Contributed to a positive healthcare team environment by consistently demonstrating professionalism, empathy, and enthusiasm for patient care.
- Implemented infection control protocols to maintain a sanitary environment and reduce the risk of cross contamination.
- Provided compassionate care to patients, offering emotional support and encouragement during their recovery process.
- Conducted initial patient assessments, gathering essential information for nursing staff to develop tailored care plans.
- Contributed to efficient clinic operations by managing supplies inventory and organizing equipment as needed.
- Assisted in wound care for faster healing and reduced infection rates.
- Performed basic procedures and care activities to treat patient physical ailments and emotional needs and fostered collaborative relationship to identify causes, symptoms or explanations resulting in proper diagnosis and appropriate treatments.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
Customer Service Representative
Daniel Brooks
34 Duke Street
05.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Officer
Daniel Brooks
34 Duke Street
05.2021 - 11.2021
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Education
Certificate In Child’s Care And Practical Nursing -
Doncaster School of Nursing
19 Outlook Avenue , Kingston 212.2023
Social Studies,English Language,English Literature -
Papine High School
Off Gordon Town Road, Kingston 06.2021
Skills
- Database Management
- Relationship building and management
- Documentation Review
- Sales expertise
- Client Relations
- Loan Servicing
- Negotiation Techniques
- Loan Origination
- Team Player
- Credit
- Loans
- Customer Service
- Credit History Review
- Data Entry
- Loan Processing Coordination
- Collections Management
Certification
- Fundamentals of Credit, Positive Purpose Finance Limited 27/03/2024
Timeline
Loan-officer
Kevin Eddie
02.2024 - 04.2024
Graduate Practical Nurse
Dr. Dwight Walcott
02.2023 - 09.2023
Customer Service Representative
Daniel Brooks
05.2021 - 11.2021
Sales Officer
Daniel Brooks
05.2021 - 11.2021
Certificate In Child’s Care And Practical Nursing -
Doncaster School of Nursing
Social Studies,English Language,English Literature -
Papine High School