Keva-lue Evans
Kingston,Jamaica
Summary
Dynamic professional with a proven track record in writing, customer service, and management roles. Skilled in crafting compelling written content, delivering exceptional service to clients, and effectively leading teams to achieve organizational goals. Known for strong communication skills, attention to detail, and ability to thrive in fast-paced environments. Eager to leverage diverse expertise to drive success in a challenging and collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Officer
Emed Spa
10.2023 - Current
- Provides exceptional customer service to clients, responding quickly and efficiently to inquiries.
- Serves as a bridge between clients and the company, ensuring their needs are met, issues resolved, and overall satisfaction achieved.
- Followed up with clients to ensure satisfaction with products and services.
- Processed payments from customers, including cash, credit cards, checks and bank transfers.
Content Writer
Freelance
02.2022 - 10.2023
- Created engaging and high-quality written content, including blog posts, articles, social media posts, and website copy.
- Responsibilities included researching topics, crafting compelling content, optimizing for SEO, and maintaining brand voice and standards.
- Proofread all written material prior to publication for grammar, punctuation and spelling errors.
- Optimized web pages for maximum visibility in search engines using targeted keywords.
Content Manager
Freelance
08.2022 - 03.2023
- Developed and implemented content strategies to drive traffic and engagement.
- I excelled in strategizing, creating, and overseeing engaging content across multiple platforms.
- Very experienced in content planning, team management, and ensuring alignment with organizational goals to achieve measurable results.
- Researched industry trends and topics relevant to target audience needs.
Sales & Customer Service Expert
IBEX Global
08.2019 - 01.2020
- Assisted customers in making purchasing decisions by providing product knowledge, answering inquiries, and addressing any concerns or complaints
- Maintained customer records and followed up to build long-term relationships and encourage repeat business.
- Highly proficient in employing active listening techniques to understand and address the needs and concerns of customers.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Apartment Manager
New Mexico Highlands University
12.2016 - 05.2017
- Managed day-to-day operations of university apartments, including overseeing leasing, tenant inquiries, and resolving maintenance issues promptly
- Conducted regular inspections of apartment units to ensure compliance with safety regulations and maintained a clean and well-maintained living environment for students.
- Experienced in tenant relations, leasing, maintenance coordination, and budget management.
- Enforced rules regarding noise levels, parking regulations, pet policies.
Education
BA in English - Literature
New Mexico Highlands University
07.2017
Skills
- Customer Relationship Management (CRM)
- Time Management
- Project management
- Multi-Task Management
- Creative Writing
- Content Curation
- Editing skills
- Property Management
- Administrative Support
- Idea generation
Certification
- Social Media and Content Blogging (Shaw Academy)
- Grassroots 4v4 License (U.S. Soccer Federation)
Volunteer Experience
- Soccer Coach, Park Slope United (11/2017-11/2018)
- Editorial Intern, Large Up Media (09/2017- 12/2017)
- Radio DJ, KEDP radio station (09/2016-09/2017)
- Academic Coach, KBC Learning Center (01/2013-06/2013)
Timeline
Client Service Officer
Emed Spa
10.2023 - Current
Content Manager
Freelance
08.2022 - 03.2023
Content Writer
Freelance
02.2022 - 10.2023
Sales & Customer Service Expert
IBEX Global
08.2019 - 01.2020
Apartment Manager
New Mexico Highlands University
12.2016 - 05.2017
BA in English - Literature
New Mexico Highlands University
- Social Media and Content Blogging (Shaw Academy)
- Grassroots 4v4 License (U.S. Soccer Federation)
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