Kessania Stephenson

Cleaned rooms to satisfaction of housekeeping manager and Inn standards.

• Rotated linens in storerooms and replenished when supplies ran low.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

• Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
• Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
• Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
• Supported team members in completing daily responsibilities, fostering a collaborative work environment.

• Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
• Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.

• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
• Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
• Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
• Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
• Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.