KERRY-ANN PRINCE
434 Satinwood Road Longville Park,Clarendon
Summary
Qualified Team Leader with experience supervising and guiding employees. Talented at production planning, employee coaching and resource management. Dedicated to maintaining safety by enforcing procedures to meet industry, regulatory and facility standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Production Team Leader
CB Foods
04.2019 - 05.2023
- Reviewed overall production schedule regularly to effectively plan team-level operations
- Oversaw work of 15 personnel to consistently meet production requirements and time frames
- Motivated, lead and developed personnel for optimal performance
- Reported on resources regularly to help managers coordinate necessary materials and staffing
- Identified areas in need of process improvement and implemented corrective actions
- Enforced company procedures and policies to keep team efficient and operating consistently.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
Customer Service Agent
Ibex Global
11.2018 - 03.2019
- Answered over 60 inbound calls per day to offer diverse assistance and resolve customers' problems
- Connected with prospective, new and established customers to assess and determine individual needs
- Researched issues across multiple databases to fully understand and address concerns
- Leveraged experience and customer service skills to guide caller toward optimal support options.
Office Administrator
Piedmont Trading Company Limited
07.2016 - 07.2018
- Maintain confidential records and file Assist with daily sales activities
- Drafted documents, correspondence and reports using MS Office Suite tools
- Collated financial records and generated reports
- Built strong and trusting rapport across all enterprise levels to foster smooth communication
- Maintained and updated company databases and purged inactive account information.
- Interacted with customers by phone, email, or in-person to provide information.
Customer Service Representative
Alorica
02.2015 - 06.2016
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints and issues providing insightful solutions
- De-escalated customer complaints using specialized communication techniques
- Offered products and services to meet customers' needs and goals
- Provided solutions, recommendations and replacements with empathy and positive feedback.
Sale Representative
Family Tree Hardware
11.2009 - 02.2012
- Generated reports detailing sales performance and strategies
- Developed written and oral activity reports to identify quality issues and recommended solutions for improvement
- Communicated regularly with external and internal personnel to understand and meet their needs
- Outlined and updated procedures based on latest industry data.
Front Desk Agent
Marriott's Ocean Pointe
11.2007 - 08.2008
- Manage registration, preregistration and reservation services
- Ensure that proper credit checks, cash and cheque handling procedures are followed
- Use suggestive selling techniques to sell and promote hotel services
- Greeted guests on arrival and sent luggage to assigned rooms
- Managed guest reservations and room assignments
- Collected credit card information for transactions and posted charges for customers
- Reviewed accounts and charges with guests at checkout.
Secretary
Black Bull Security Company Ltd
11.1999 - 12.2006
- Maintained office records detailing budget information, employee time cards and purchase orders
- Received and screened telephone calls, visitors and incoming correspondence
- Composed and proofread correspondence, reports and confidential documents
- Accepted deliveries and registered mail following internal policies and supervisory direction
- Adhered to confidentiality procedures to protect sensitive data and information.
Education
High School Diploma -
Bridgeport High School
St. Catherine, JamaicaLevel 2 Certificate Front Office -
Hospitality Stoney Hill HEART Academy
St. Andrew, KingstonSkills
- Detail and deadline oriented
- Team builder
- Proficient in Microsoft suite of programs
- Ability to work under pressure
- Quality Assurance
- Teamwork and Communication
Certification
- Advance Certificate in Computer Studies.
- NVQ-J Level 2 Certificate Front Office Agent.
- TPDCO - Team member program
Hobbies and Interests
- Reading
- Swimming
- Listening to music
References
Available upon request
Timeline
Production Team Leader
CB Foods
04.2019 - 05.2023
Customer Service Agent
Ibex Global
11.2018 - 03.2019
Office Administrator
Piedmont Trading Company Limited
07.2016 - 07.2018
Customer Service Representative
Alorica
02.2015 - 06.2016
Sale Representative
Family Tree Hardware
11.2009 - 02.2012
Front Desk Agent
Marriott's Ocean Pointe
11.2007 - 08.2008
Secretary
Black Bull Security Company Ltd
11.1999 - 12.2006
High School Diploma -
Bridgeport High School
Level 2 Certificate Front Office -
Hospitality Stoney Hill HEART Academy
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