Learning different foreign languages and travelling around the world
Kerry-Ann Green
Server
Kingston
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced server with over 3 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Server
Danny's Marina and Sports Bar
Kingston
08.2018 - 02.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Liaison Officer
Wisynco Group Limited
Kingston
08.2009 - 02.2017
- Answered incoming calls, relayed important messages, and served as a general liaison between the warehouse and customers
- Served as a liaison between the warehouse and clients
- Effectively acted as a liaison between our Marketing and Sales teams
- Provided updates of warehouse stock inventory to external and internal customers
- Monitored company inventory to keep stock levels and databases updated.
- Developed team communications and information for meetings.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
Administrative Assistant
AeroMar Logistics
Kingston
02.2005 - 07.2009
- Remained flexible, adaptable, and punctual
- Worked to ensure quality service and addressed and resolved all customer issues
- Implemented problem solving skills to work through employee, customer, and managerial staff issues and challenges
- Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders.
Receptionist
Waltech Construction Limited
Kingston, Jamaica
09.2003 - 12.2004
- Brought forth a positive attitude and unwavering work ethic
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Screened visitors and issued badges to maintain safety and security.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
Housekeeper/Front Desk
Middlesborough Guest House
Kingston
06.2000 - 07.2003
- Provided clients with basic cleaning and deep sanitation services
- Worked one-on-one with clients and took on extra responsibilities as needed
- Worked to maintain a spotless internal and external work environment
- Cleaned and sanitized cleaning tools prior to using them again
- Achieved 100% customer satisfaction five years in a row.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Education
Housekeeping Level II Certificate -
HEART Trust NTA- VocationalSchool
04.2018 - 04.2019
Customer Service - Level I -
HEART TRUST NSTA NCTVET
11.2001 - 12.2001
High School Diploma -
Holy Childhood High School
05.2000 - 05.2000
St. Theresa's Preparatory School
09.1986 - 06.1994
Skills
Computer SkillsFast LearnerCustomer ServiceCommunication SkillsTeamwork
Order accuracy
Menu memorization
Guest seating arrangements
Menu presentation
Ordering procedures
Interests
Meeting and interacting with people
I enjoy meeting people especially from a different culture than that of mine. It is a learning experience that broadens my knowledge and give me a better insight of other parts of the world that I would love to see one day. It attributes to my friendly , warming and welcoming personality.
Timeline
Server
Danny's Marina and Sports Bar
08.2018 - 02.2021
Housekeeping Level II Certificate -
HEART Trust NTA- VocationalSchool
04.2018 - 04.2019
Liaison Officer
Wisynco Group Limited
08.2009 - 02.2017
Administrative Assistant
AeroMar Logistics
02.2005 - 07.2009
Receptionist
Waltech Construction Limited
09.2003 - 12.2004
Customer Service - Level I -
HEART TRUST NSTA NCTVET
11.2001 - 12.2001
Housekeeper/Front Desk
Middlesborough Guest House
06.2000 - 07.2003
High School Diploma -
Holy Childhood High School
05.2000 - 05.2000
St. Theresa's Preparatory School
09.1986 - 06.1994