KERRY-ANN DIXON
Westmoreland,Jamaica
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service/Phone Sales
Activate Talent
, Jamaica
09.2024 - 06.2025
- Resolved customer inquiries and issues through email and phone.
- Managed complex shipping problems, including tracking, damaged goods, and lost packages.
- Processed solutions like refunds, reshipments and replacement for warranty issues.
- Identified and pursued sales opportunities through direct selling and upselling.
Customer Service/Sales
24-7 InTouchCX
, Jamaica
02.2021 - 04.2025
- Coordinated inbound and outbound communication via calls, email, and chat to improve customer engagement.
Customer Service Representative
Etech Global Solutions
Montego Bay, Jamaica
07.2018 - 06.2019
- Handled inbound and outbound calls, actively engaging in upselling opportunities.
Customer Service Representative
Collective Solutions
Hanover, Jamaica
04.2017 - 04.2018
- Oversaw inbound and outbound calls while implementing upselling techniques to maximize revenue.
Sales Representative
Elephant Group/Centerfield
Montego Bay, Jamaica
02.2017 - 02.2018
- Drove sales growth by handling inbound and outbound calls and identifying direct selling and upselling opportunities.
Customer Service Representative
Xerox/Conduent
Montego Bay, Jamaica
10.2016 - 02.2017
- Handled inbound and outbound calls while enhancing sales through upselling.
Graphic Designer
Swaby's Printers & Fax Services
Westmoreland, Jamaica
10.2003 - 01.2016
- Designed promotional products and awards, such as T-shirts, mugs, and trophies, to client specifications.
- Generated direct sales and upselling opportunities by contacting new and existing customers.
Education
NVQJ - Allied Health Patient Care Assistant Level 2
Montego Bay Community College
Montego Bay, Westmoreland, Jamaica11.2024
High School Diploma/Certificate - Business Communication
Grange Hill High School
Westmoreland, Jamaica07.2002
Skills
- Problem-solving
- Operational Excellence
- Sales & Customer Relations
- Creative & Design
- Technical Skills
- Communication skills
- Problem resolution
- Patient care
- Medical terminology
- Time management
- Basic computer skills
- Analytical thinking
- Active listening
- Friendly, positive attitude
- Remote office availability
- Flexible and adaptable
- Critical thinking
- Good Telephone Etiquette
- Relationship building
- Troubleshooting
- Training & Development
- Teamwork and collaboration
- Task prioritization
Languages
English
References
References available upon request.
Timeline
Customer Service/Phone Sales
Activate Talent
09.2024 - 06.2025
Customer Service/Sales
24-7 InTouchCX
02.2021 - 04.2025
Customer Service Representative
Etech Global Solutions
07.2018 - 06.2019
Customer Service Representative
Collective Solutions
04.2017 - 04.2018
Sales Representative
Elephant Group/Centerfield
02.2017 - 02.2018
Customer Service Representative
Xerox/Conduent
10.2016 - 02.2017
Graphic Designer
Swaby's Printers & Fax Services
10.2003 - 01.2016
NVQJ - Allied Health Patient Care Assistant Level 2
Montego Bay Community College
High School Diploma/Certificate - Business Communication
Grange Hill High School
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