Kerrisha Facey

•financial reliability and minimized discrepancies during branch supervision.

•Maintained branch security protocols and ensured regulatory adherence, fostering a safe environment that upheld member confidence during supervisory intervals.

•Ensured timely resolution of member service issues during supervisory periods, fostering member retention and strengthening branch reputation for reliability.

Member Service Representative, Jun 2019 - Present

Jta Co-operative Credit Union Ltd, Linstead Branch

• Processed member inquiries and transactions accurately to maintain data integrity and ensure efficient service delivery.

• Resolved customer issues promptly, enhancing satisfaction and fostering long-term member loyalty.

• Collaborated with internal teams to streamline communication and improve overall operational efficiency.

• Monitored compliance with regulatory standards to uphold organizational policies and protect member information.

•Optimized account management procedures to reduce processing times and increase throughput during peak periods.

• Handled complex member inquiries with tailored solutions, improving member trust and fostering long-term engagement with credit union services.

•Assisted members with account setup and service modifications, increasing accessibility and streamlining daily transaction efficiency.

• Responded promptly to member requests for financial advice, increasing member engagement and promoting responsible credit union usage.

• Issued membership cards and updated personal information promptly, enhancing member accessibility and streamlining service delivery across multiple channels.

•Facilitated secure electronic fund transfers for members, enhancing transaction speed and

reducing processing errors across multiple account types.

• Supported members in navigating digital banking platforms, increasing adoption and enhancing overall accessibility to financial services.

• Clarified member service policies during transactions, promoting transparency and elevating overall member confidence in credit union operations.

• Maintained accurate member records during service transactions, ensuring data integrity and supporting seamless account management across multiple platforms.

•Facilitated resolution of member account discrepancies through detailed investigation, improving data accuracy and enhancing overall member service quality.

• Streamlined member onboarding by coordinating document verification and account activation, resulting in faster service delivery and increased member satisfaction.

•Facilitated member enrollment in new financial products, increasing service utilization and enhancing overall member financial wellbeing.

• Clarified transaction details to members, reducing misunderstandings and enhancing overall satisfaction with credit union services.

•Executed accurate transaction verifications that minimized processing delays and contributed to a smoother member service experience.

• Processed member account closures with thorough verification, ensuring accurate final

settlements and maintaining compliance with regulatory requirements.

• Processed routine member requests and ensured compliance with credit union policies,

maintaining operational consistency and supporting regulatory adherence.

• Handled member inquiries across multiple communication channels, ensuring timely resolution

that improved overall member trust and service reliability.

• Assisted members with loan application processes, ensuring accurate documentation submission

and improving the speed of credit approval decisions.

• Processed member account updates with precision, ensuring data accuracy and enhancing overall reliability of financial records across service operations