Keri Ann Johnson
Clayton Heights, Willowdene
Summary
Meticulous accounting professional with over 5yrs experiences in computerized cash remittance, cash management , and customer service. Proven history of integrity and reliability in doing and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
2
2
years of professional experience
Work History
Customer service agent
Alorica
01.2024 - Current
- Provided technical support to customers promptly and effectively.
- Tailored suitable plans based on individual preferences and needs.
- Enhanced customer experience by promoting self-service options and upselling products.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Acting Administrative Assistant
Courts Jamaica Limited
01.2022 - 07.2023
- Managed cash float and bank reconciliations daily, ensuring accuracy and compliance.
- Prepared detailed financial reports and investigations into discrepancies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Facilitated communication with the Finance Team by providing timely JN & MoneyGram reports.
- Conducted weekly cashier evaluations and assisted with administrative tasks as needed.
Digicel’s Representative
Courts Jamaica Limited
01.2020 - 2022
- Promoted and sold products and services effectively to residential and retail customers.
- Executed administrative tasks to support sales goals.
- Developed personalized sales strategies to achieve targets successfully.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Cashier / JN & MoneyGram representative
Courts Jamaica Limited
09.2017 - 2021
- Handled various payment methods and comply with financial regulations.
- Provided customer support and facilitated loan processes as required.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Managed remittance transactions according to compliance & POCA act.
Sales Promoter / Brand Ambassador
Carlton Gayle’s Commercial
2016 - 2017
- Collaborated with customers at local events to build trust and increase sales.
- Communicated with team members to adapt to changing consumer needs.
- Enhanced product knowledge and educated customers to drive sales growth.
Education
BBA - Accounting And Finance
University of Commonwealth Caribbean (UCC)
High School Diploma -
Merl Grove High
Skills
- Excellent customer service and communication skills
- Strong analytical thinking and interpersonal abilities
- Thrives in fast-paced environments with a results-oriented mindset
- Competent in computerized cash remittance and adept at time management
- Proficient in report writing, and knowledgeable in accounting principles and practices
References
References will be provided upon request.
Timeline
Customer service agent
Alorica
01.2024 - Current
Acting Administrative Assistant
Courts Jamaica Limited
01.2022 - 07.2023
Digicel’s Representative
Courts Jamaica Limited
01.2020 - 2022
Cashier / JN & MoneyGram representative
Courts Jamaica Limited
09.2017 - 2021
Sales Promoter / Brand Ambassador
Carlton Gayle’s Commercial
2016 - 2017
BBA - Accounting And Finance
University of Commonwealth Caribbean (UCC)
High School Diploma -
Merl Grove High