Kerian Scarlett
Montego Bay,Saint James
Summary
Dynamic customer service professional with a proven track record at Modsquad, excelling in effective communication and problem-solving. Adept at coordinating teams to resolve issues swiftly, I leverage product knowledge and attention to detail to enhance customer satisfaction. Committed to delivering exceptional support and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
AS1 Creator
Modsquad
02.2025 - Current
- Responded to customer emails promptly and effectively.
Ensured clear communication through email correspondence.
Escalated cases to appropriate queues to enhance customer satisfaction.
Maintained punctuality and dedication by consistently arriving on time.
Customer Service Specialist
Collective Solutions
08.2023 - 11.2024
- Facilitated order, return, and exchange processes to streamline customer service.
Coordinated with teams to quickly resolve escalated issues.
Addressed customer inquiries via diverse channels efficiently.
Supplied thorough product details to improve customer knowledge.
Customer Support Agent
Conduent Inc
08.2021 - 06.2023
- Delivered exceptional customer support by managing numerous inbound inquiries.
Ensured accurate information on products and services for customer clarity.
Maintained detailed records of customer interactions in line with company policies.
Resolved customer concerns through efficient processing of refunds and account adjustments.
Education
High School Diploma -
Aboukir High And Educational Institute
07-2014
Skills
- Product knowledge
- Team coordination
- Attention to detail
- Effective communication
- Adaptability
- Interpersonal and written communication
- Problem solving
- Time management
- Conflict resolution
Timeline
AS1 Creator
Modsquad
02.2025 - Current
Customer Service Specialist
Collective Solutions
08.2023 - 11.2024
Customer Support Agent
Conduent Inc
08.2021 - 06.2023
High School Diploma -
Aboukir High And Educational Institute
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