Keresa Ricketts
Kingston,Jamaica
Summary
Licensed nursing professional skilled in patient care, medication administration, and health monitoring. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality.
Overview
8
8
years of professional experience
Work History
Licensed Practical Nurse
Maypen Hospital
04.2020 - 01.2025
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
Customer Service Representative
Conduent
04.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant Intern
Tax Office
08.2016 - 10.2016
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
Education
Practical Nursing Diploma - Nursing
Career Academy of Professional Studies
Clarendon 01.2020
High School Diploma - Business
St.Maarten Academy High School
St.Maarten 12.2018
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Compassionate care
- Wound care
- Vital signs
- Caregiving skills
- Infection control
- EMR / EHR
- Patient safety protocols
- HIPAA protocols
Timeline
Licensed Practical Nurse
Maypen Hospital
04.2020 - 01.2025
Customer Service Representative
Conduent
04.2018 - 01.2020
Administrative Assistant Intern
Tax Office
08.2016 - 10.2016
Practical Nursing Diploma - Nursing
Career Academy of Professional Studies
High School Diploma - Business
St.Maarten Academy High School
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