Kennesa Tummings
Customer Service Professional
Montego Bay, St, James
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Accounts Receivable Assistant
Chukka Caribbean Adventures Ltd
08.2022 - Current
- Ensured accurate reporting of monthly revenue by conducting thorough account audits.
- Prepared detailed credit analyses for prospective customers, minimizing risk exposure related to unpaid receivables.
- Completed reports on unpaid accounts due to credit card reversals, declined credit cards and non-sufficient funds.
- Enhanced cash flow by efficiently processing invoices and monitoring overdue accounts.
Reservation Agent
Segoso Ltd formally Lotus Plus Solutions Ltd
07.2022 - 08.2022
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided customers with information about availability and pricing.
Collector/Skip-Tracer
Lotus Plus Solutions Ltd
01.2021 - 07.2022
- Recovering overdue payments on accounts
- Track debtors down by phone or mail and assist them to make payments by negotiating repayment plans
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Reservation Agent
Conversion International
01.2020 - 01.2021
- Ensure efficient resolution of guest inquiries for various resort and service operations
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Collector and Acting Supervisor
Global Gateway Solution
11.2011 - 12.2019
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Alert superiors of debtors unwilling or unable to pay when necessary
Collector
Alliance One
09.2008 - 12.2008
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Education
Team Jamaica Certified -
01.2007 - 01.2008
Certificate in Front Office, Level 2 [NCTVET] -
The Learners Center
09.2007 - 05.2008
Certificate Of Proficiency in Cosmetology -
Community School of Cosmetology
07.2006 - 03.2007
St James High School
09.2002 - 07.2006
Skills
Microsoft Suite 2007/10
Interpersonal Communication
Problem-Solving
Flexible and Adaptable
Analytical and Critical Thinking
Teamwork and Collaboration
Timeline
Accounts Receivable Assistant
Chukka Caribbean Adventures Ltd
08.2022 - Current
Reservation Agent
Segoso Ltd formally Lotus Plus Solutions Ltd
07.2022 - 08.2022
Collector/Skip-Tracer
Lotus Plus Solutions Ltd
01.2021 - 07.2022
Reservation Agent
Conversion International
01.2020 - 01.2021
Collector and Acting Supervisor
Global Gateway Solution
11.2011 - 12.2019
Collector
Alliance One
09.2008 - 12.2008
Certificate in Front Office, Level 2 [NCTVET] -
The Learners Center
09.2007 - 05.2008
Team Jamaica Certified -
01.2007 - 01.2008
Certificate Of Proficiency in Cosmetology -
Community School of Cosmetology
07.2006 - 03.2007
St James High School
09.2002 - 07.2006
Similar Profiles
Neteshia RichardsonNeteshia Richardson
Cruise Port and Sales Manager/ Private Journey & Charter Cruise Specialist at Chukka Caribbean AdventuresCruise Port and Sales Manager/ Private Journey & Charter Cruise Specialist at Chukka Caribbean Adventures
Maria EcheverriaMaria Echeverria
Groups On Property Revenue Manager at Chukka Caribbean Adventures - Corporate OfficeGroups On Property Revenue Manager at Chukka Caribbean Adventures - Corporate Office
Courtney BrownCourtney Brown
Tour Guide Supervisor Lead at Chukka Caribbean AdventuresTour Guide Supervisor Lead at Chukka Caribbean Adventures