KENNEA DYER
Falmouth,Jamaica
Summary
With a proven track record at eGov Jamaica Ltd, I excel in network management and project leadership, significantly enhancing network efficiency and team productivity. Expert in router and switch configuration, my approach combines strategic problem-solving with effective teamwork, driving projects to successful completion with innovative solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Network Administrator
Jamaica Customs Agency
Montego Bay, Jamaica
06.2024 - Current
- Network Planning: Ensuring the network meets current and future demands
- Setup & Configuration: Installing and configuring network hardware and software
- Maintenance & Support: Updating infrastructure and troubleshooting issues
- Security Management: Implementing firewalls, VPNs, and security measures
- Monitoring & Optimization: Tracking performance and improving efficiency
- Documentation: Keeping records of configurations and incidents
- Disaster Recovery: Planning for network continuity in emergencies
- User Support: Training and assisting users with network issues
Network Engineer
eGov Jamaica Ltd
Kingston, Jamaica
01.2020 - 06.2024
- Design and implemented network infrastructure to support company's communication needs
- Configure and troubleshooted network equipment, such as routers, switches, and load balancers
- Collaborate with cross-functional teams to identify and resolve network issues, ensuring uninterrupted connectivity
- Conduct regular network performance analysis and implemented improvements to optimize network efficiency
- Provide guidance Level I engineers and ensures deliverables and activities are done in accordance with the company’s standards and guidelines
- Contribute to the development and implementation of strategies to ensure the efficient and effective delivery of service by the Network Services
- Collaborate with the Manager - Network Development and Standards unit in the development of his/her work plan(s)
- Liaise with the internal and external customers on matters relating to the job
- Liaise with vendors of various information technology systems in determining technologies and their suitability
- Liaise with contractors for the proper installation and servicing of communication systems
- Assist in the technical evaluation of tenders/bids from vendors/contractors for the supply and/or installation of products and/or services for the clients of the company or the company itself
- Conduct detailed assessment of user, operational and maintenance documentation with relevant personnel to assess practicality of content and to reinforce training efforts and identifies additional training needs
Programme Coordinator
HEART College of Innovation & Technology
Montego Bay, Jamaica
04.2017 - 01.2020
- Develop curricula, policies and procedures manuals to industry standards
- Managing and motivating a team of six to ten Lecturers, Senior Lecturers and Teaching assistants
- Plan and develop training activities in collaboration with the Manager of Professional Studies
- Managed and coordinated multiple projects simultaneously, ensuring successful completion within budget and timeline
- Developed and implemented project plans, including defining goals, objectives, and deliverables
- Facilitated communication between stakeholders, team members, and external partners to ensure effective collaboration and project progress
- Monitored and tracked project milestones and performance metrics, providing regular updates to management and stakeholders
- Identified and resolved project issues and risks, implementing proactive measures to mitigate potential obstacles and ensure project success
Adjunct Lecturer
MBCC, NCU and UCC Universities
Montego Bay, Jamaica
01.2010 - 12.2017
- Taught various courses in including Management Information Systems (MIS) to undergraduate students, utilizing effective teaching methods and instructional materials
- Developed and delivered engaging lectures and interactive classroom activities to promote student learning and comprehension on a part time basis both face to face and online
- Evaluated student performance through assessments, exams, and assignments, providing constructive feedback to support their academic growth
- Lead Lecturer - Collaborated with colleagues to develop curriculum and course materials, ensuring alignment with departmental objectives and standards
Senior Lecturer
HEART College of Innovation & Technology
Montego Bay, Jamaica
08.2015 - 08.2017
- Delivered engaging and informative lectures to undergraduate and graduate students
- Designed and developed curriculum for courses, ensuring alignment with educational objectives and industry standards
- Directed and supervised Capstone projects, providing guidance and mentorship to students
- Collaborated with colleagues to develop and implement innovative teaching methods and strategies
Network Engineer
Caribbean Institute of Technology
Montego Bay, Jamaica
04.2010 - 12.2012
- Designed and implemented network infrastructure to support company's communication needs
- Configured and maintained routers and switches to ensure optimal network performance
- Supervised Lab technicians in managing and maintaining a network infrastructure of over one hundred and twenty computers and other devices
- Installed all new hardware, systems, and software for networks
- Installed, configured, and maintained network services, equipment and devices
Education
MBA - IT Management
Amity University, Noida, India
Montego Bay11-2014
Post Graduate Diploma - Education And Training
Vocational Training And Development Institute
Montego Bay Campus10-2012
Bachelor of Science - Management Information Systems
Montego Bay Community College
Montego Bay12-2008
Diploma - Software Design and Programming
Caribbean Institute of Technology
Montego Freeport, Jamaica11.2000
Skills
- Project Management
- Leadership
- Problem Solving
- Network Management
- Effective Teamwork
- Router and switch configuration
- Networking
- Troubleshooting
- ITIL Framework
- Cross-functional team management
- Interpersonal and written communication
- Active Directory knowledge
- Troubleshooting and diagnosis
Certification
- Cisco Networks Certified Professional, 06/01/15
- Cisco Certified Network Associate, 12/01/20
- CompTIA Network+, 12/01/20
- CompTIA Project+ Trained, 03/01/18
- IT Information Library Foundations Certification, 02/01/17
- CompTIA Certified Technical Trainer, 11/01/15
Affiliations
- Certified in Apiculture Level 2
- Justice of the Peace - Jamaica
- First Elder - Perth Town Seventh Day Adventist Church
- Instructor of the Year
Languages
English
First Language
Timeline
Network Administrator
Jamaica Customs Agency
06.2024 - Current
Network Engineer
eGov Jamaica Ltd
01.2020 - 06.2024
Programme Coordinator
HEART College of Innovation & Technology
04.2017 - 01.2020
Senior Lecturer
HEART College of Innovation & Technology
08.2015 - 08.2017
Network Engineer
Caribbean Institute of Technology
04.2010 - 12.2012
Adjunct Lecturer
MBCC, NCU and UCC Universities
01.2010 - 12.2017
- Cisco Networks Certified Professional, 06/01/15
- Cisco Certified Network Associate, 12/01/20
- CompTIA Network+, 12/01/20
- CompTIA Project+ Trained, 03/01/18
- IT Information Library Foundations Certification, 02/01/17
- CompTIA Certified Technical Trainer, 11/01/15
MBA - IT Management
Amity University, Noida, India
Post Graduate Diploma - Education And Training
Vocational Training And Development Institute
Bachelor of Science - Management Information Systems
Montego Bay Community College
Diploma - Software Design and Programming
Caribbean Institute of Technology
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