Keniel Russell
Spanish Town
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the marketing field. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
Work History
Marketing Coordinator
Lucky Play Betting And Gaming
08.2022 - 04.2024
- Answered general marketing department inquiries by email, phone, and mail.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Planned and executed internal and external marketing events.
- Tracked and reported on marketing campaign responses.
- Developed and tracked performance indicators to measure results of marketing campaigns.
Customer Service Representative
Lucky Play Betting And Gaming
01.2021 - 08.2022
- Inbound and outbound calls, troubleshooting problem-solving, providing updates and reports.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
ADVANTAGE COMMICATION
01.2020 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Digital Assistant
SUTHERLAND GLOBAL SERVICES
01.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
01.2017 - 01.2018
- Providing shipping/return labels, tracking packages and placing product orders.
Customer Service Representative and Storeroom Clerk
O&G WHOLESALE
01.2015 - 12.2016
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Chef
VYBZ PIZZA
01.2012 - 01.2013
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
Education
ST. MONICA'S COLLEGE
CLAUDE MCKAY HIGH SCHOOL
HEART TRUST
NATIONAL YOUTH SERVICE
CLAUDE MCKAY HIGH SCHOOL
Skills
- Customer Service
- Event Planning
- Teamwork and Collaboration
- Detail Oriented
- Sales Support
- Planning and Coordinating
- Workflow Coordination
Communication Skills
Excellent written and verbal communication skills; confident, articulate and professional speaking abilities. Empathetic listener and persuasive speaker.
Leadership Experience
Pending UCC Supervisory Management Course
References
- HOWARD, SUTHERLAND GLOBAL SERVICES, Digital Assistance Manger, (876)-817-1993
- KARADO ROBERTS, SUTHERLAND GLOBAL SERVICES, Nordstrom Manger, (876)-326-4424
Timeline
Marketing Coordinator
Lucky Play Betting And Gaming
08.2022 - 04.2024
Customer Service Representative
Lucky Play Betting And Gaming
01.2021 - 08.2022
Customer Service Representative
ADVANTAGE COMMICATION
01.2020 - 11.2020
Digital Assistant
SUTHERLAND GLOBAL SERVICES
01.2018 - 01.2020
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
01.2017 - 01.2018
Customer Service Representative and Storeroom Clerk
O&G WHOLESALE
01.2015 - 12.2016
Chef
VYBZ PIZZA
01.2012 - 01.2013
ST. MONICA'S COLLEGE
CLAUDE MCKAY HIGH SCHOOL
HEART TRUST
NATIONAL YOUTH SERVICE
CLAUDE MCKAY HIGH SCHOOL