KENEISHA STEWART
Freetown Glengoffe St Catherine,Jamaica
Summary
Reliable and hardworking professional with diverse experience in food service, hospitality, retail, customer service, and accounting. I am known for a strong work ethic, attention to detail, and the ability to thrive in a fast-paced environment. I am seeking a poster where I can contribute to team success and provide excellent service.
Overview
6
6
years of professional experience
Work History
LIFEGUARD
Continental Pools
Williamsburg , Virginia
05.2024 - 09.2024
- Communicated potentially dangerous conditions to swimmers and increased monitoring in high-risk situations
- Safeguarded swimmers and visitors with strict enforcement of policies and regulations
- Assisted in emergency response with CPR, AED and emergency management techniques
- Cleaned and maintained pool areas and lifeguard station, maintaining safe and pleasant environment
- Inspected water-safety equipment, verifying readiness for potential emergency use
- Observed activities in assigned areas to detect hazards, disturbances or safety infractions
- Prepared pool area prior to opening, organizing chairs and replenishing towel stations for guest convenience
- Tested pool environment for proper chemical and environmental requirements
- Greeted members and guests by name and answered questions about scheduled activities
- Verified all pool opening and closing procedures to keep swimming area secure.
SALES ASSOCIATE/CASHIER
7-Eleven
Williamsburg , Virginia
05.2024 - 09.2024
- Liaised with potential customers to determine needs and provide recommendations.
- Customised service offerings to accommodate consumer needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Built displays of items for special promotions and updated signs with correct pricing.
- Handled customer returns, refunds and exchanges at customer service desk.
- Replenished items and organised displays to keep stock looking professional.
- Scanned products at high tempo and bagged securely for customers to carry.
- Operated register to process payments via cheque, cash and cards.
- Shared new products and promotions with customer to encourage sales.
- Helped guests obtain specialised support for product, service and payment issues.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Advised customers on product range, price, delivery, warranties and product use.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
SERVER
CRACKER BARREL
Williamsburg , Virginia
06.2024 - 09.2024
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
LIFEGUARD
Continental Pools
Virginia Beach, VA
05.2023 - 09.2023
- Communicated potentially dangerous conditions to swimmers and increased monitoring in high-risk situations
- Safeguarded swimmers and visitors with strict enforcement of policies and regulations
- Assisted in emergency response with CPR, AED and emergency management techniques
- Cleaned and maintained pool areas and lifeguard station, maintaining safe and pleasant environment
- Inspected water-safety equipment, verifying readiness for potential emergency use
- Observed activities in assigned areas to detect hazards, disturbances or safety infractions
- Prepared pool area prior to opening, organizing chairs and replenishing towel stations for guest convenience
- Tested pool environment for proper chemical and environmental requirements
- Greeted members and guests by name and answered questions about scheduled activities
- Verified all pool opening and closing procedures to keep swimming area secure.
STOCKING ASSOCIATE
Walmart
Virginia Beach , Virginia
05.2023 - 09.2023
- Maintained cleanliness and order in stocking areas, ensuring compliance with hygiene standards.
- Checked shelves to keep fully stocked at all times.
- Properly disposed of debris and box packaging.
- Adapted stocking strategies based on seasonal demand, ensuring readiness for peak shopping periods.
- Answered customer questions, provided store information and escorted to desired store areas.
- Updated pricing labels and promotional signs to reflect current sales and discounts accurately.
- Monitored work space to keep neat, orderly and safe.
- Collaborated with team members to organise backroom supplies and optimise space utilisation.
- Assisted customers in locating products, providing recommendations based on their preferences.
- Rotated stock according to expiry dates, reducing waste and maintaining product freshness.
- Cleaned and tidied storage areas to maintain health and safety standards.
HOUSEKEEPER
Days Inn By Wyndham
Virginia Beach , Virginia
06.2023 - 09.2023
- Sanitized all areas of the hotel lobby and public restrooms.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
CUSTOMER SERVICE REPRESENTATIVE
Itel International
Kingston , Jamaica
10.2022 - 05.2023
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Built rapport with customers through courteous and professional communications.
- Assisted customers with product-related questions, feedback and complaints.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
LIFEGUARD
Continental Pools
Virgina Beach, VA
05.2022 - 09.2022
- Communicated potentially dangerous conditions to swimmers and increased monitoring in high-risk situations
- Safeguarded swimmers and visitors with strict enforcement of policies and regulations
- Assisted in emergency response with CPR, AED and emergency management techniques
- Achieved metrics in strength, endurance and swimming to meet job demands
- Compiled daily reports detailing incidents or patron activity
- Cleaned and maintained pool areas and lifeguard station, maintaining safe and pleasant environment
- Inspected water-safety equipment, verifying readiness for potential emergency use
- Prepared pool area prior to opening, organizing chairs and replenishing towel stations for guest convenience.
CREW MEMBER/DISHWASHER
Taco Bell
Virginia Beach , Virginia
05.2022 - 09.2022
- Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
- Offered flexibility to work changing breakfast, lunch and dinner shifts
- Delivered fast, accurate service for positive customer experience.
- Disposed of excess materials and waste within target timescales to minimise health risks.
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Operated ovens, fryers and stoves safely.
- Stayed up-to-date on company updates, changes and developments to comprehensively address customer queries.
- Kept restaurant clean by conducting regular deep cleans.
- Completed cleaning and serving tasks to high-quality standards.
- Maintained cleanliness and organisation in dining and kitchen areas, adhering to health regulations.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Replenished soap dispensers with detergent when necessary.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Followed all safety guidelines while handling sharp objects like knives or forks.
PREP COOK
Burger King
Virginia Beach , Virginia
06.2022 - 09.2022
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Followed recipes to prepare meals according to customer specifications.
- Ensured that all dishes were prepared correctly by tasting them before serving.
- Communicated effectively with fellow staff members regarding meal preparations.
ACCOUNTING OFFICER
Quest Security Service
Kingston, Jamaica
06.2021 - 05.2022
- Call clients about their outstanding balance that need to be cleared
- Take customer queries about invoices, create invoices and credit notes, balance and clear client's accounts
- Send out invoices and statements to clients so that they can clear their account
- Operated computers and used job-related software to develop, modify, and implement recordkeeping and accounting systems
- Created and prepared adjusting journal entries.
DEBT COLLECTOR
Worldwide BPO&Call Centre Ltd
Kingston , Jamaica
01.2019 - 03.2020
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues.
Education
BACHELOR OF SCIENCE - ACCOUNTING -
University Of Technology
Kingston, Jamaica11.2024
HIGH SCHOOL DIPLOMA - CARIBBEAN SECONDARY EXAMINATION -
Queens High School
Kingston, Jamaica06.2017
Skills
- Customer service
- Bookkeeping
- Records review
- Report preparation
- Audit support
- Expense documentation
- General ledger accounting
- Inspect accounting records
- Inventory property
- Collect data
- Journal updating
- Accounts payable and receivable
- Security patrol
- Pool policies enforcement
- First aid and CPR
- Personal safety awareness
- Situational awareness
- Incident reporting
- Water sampling
- Team player
- Chemical handling
- Restocking skills
- Tableware polishing
References
References available upon request.
Timeline
SERVER
CRACKER BARREL
06.2024 - 09.2024
LIFEGUARD
Continental Pools
05.2024 - 09.2024
SALES ASSOCIATE/CASHIER
7-Eleven
05.2024 - 09.2024
HOUSEKEEPER
Days Inn By Wyndham
06.2023 - 09.2023
STOCKING ASSOCIATE
Walmart
05.2023 - 09.2023
LIFEGUARD
Continental Pools
05.2023 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
Itel International
10.2022 - 05.2023
PREP COOK
Burger King
06.2022 - 09.2022
CREW MEMBER/DISHWASHER
Taco Bell
05.2022 - 09.2022
LIFEGUARD
Continental Pools
05.2022 - 09.2022
ACCOUNTING OFFICER
Quest Security Service
06.2021 - 05.2022
DEBT COLLECTOR
Worldwide BPO&Call Centre Ltd
01.2019 - 03.2020
BACHELOR OF SCIENCE - ACCOUNTING -
University Of Technology
HIGH SCHOOL DIPLOMA - CARIBBEAN SECONDARY EXAMINATION -
Queens High School
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