Kendra McLeod
Petersfield District, Petersfield P.O, Westmoreland
Summary
Proven Office Administrator and Linen Room Attendant at Royalton Negril Resort & Spa, adept in database entry and demonstrating exceptional multitasking abilities. Achieved significant reductions in operational costs and enhanced efficiency through innovative tracking systems. Known for reliability and professionalism, consistently prioritizing urgent tasks while maintaining attention to detail.
Overview
9
9
years of professional experience
Work History
Office Administrator
Royalton Negril Resort & Spa
03.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Linen Room Attendant
Royalton Negril Resort & Spa
02.2018 - 09.2019
- Managed time effectively, prioritizing tasks based on urgency while still atten
- Contributed to reducing operational costs by monitoring usage trends and adjusting ordering as needed based on demand patterns.
- Supported environmental initiatives by separating recyclable materials from waste during daily tasks, promoting responsible resource usage within the hotel operation.
- Collaborated with housekeeping supervisors to address specific guest requests, resulting in increased positive feedback from guests.
- Ensured cleanliness and organization of linen room, creating a more efficient work environment for fellow team members.
- Ensured a safe working environment by adhering to established guidelines for equipment usage, chemical handling, and general housekeeping practices within the linen room.
Housekeeper
Grand Pineapple Beach Resort & Spa
10.2015 - 10.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
Education
Call Centre Operation -
Petersfield Professional Training Centre
Petersfield District, Westmoreland08.2017
Integrated Science Level 3 -
Frome Technical High School
Frome P. O, Westmoreland, Jamaica, W.I.2014
Petersfield Primary & Infant School
Petersfield District, Westmoreland2009
Skills
- Database entry
- Telephone reception
- Payroll
- Multitasking
- Reliability
- Professionalism
- Scheduling
Languages
English
Advanced (C1)
Reference
Annamarie Waugh
Housekeeping supervisor
18765757444
Andrea Kettle
Supervisor
18768526403
Timeline
Office Administrator
Royalton Negril Resort & Spa
03.2021 - Current
Linen Room Attendant
Royalton Negril Resort & Spa
02.2018 - 09.2019
Housekeeper
Grand Pineapple Beach Resort & Spa
10.2015 - 10.2015
Call Centre Operation -
Petersfield Professional Training Centre
Integrated Science Level 3 -
Frome Technical High School
Petersfield Primary & Infant School