Kemoya Swaby
Westmoreland
Summary
Seeking employment that offers professional growth opportunities and allows me to leverage my skills for the benefit of both myself and the organization. Committed to contributing to the success of the company by applying my expertise and continuously expanding my knowledge in order to make a meaningful impact. Eager to join a dynamic team where I can thrive and contribute to the overall success of the organization.
Overview
2025
2025
years of professional experience
Work History
Customer Service Agent
Collective Solutions BPO
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Acted as first point of contact and set appointments for prospective clients.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Excellent communication skills, both verbal and written.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Dining/Cocktail Waitress/Bartender
Royalton Hotel Negril
Receptionist
Branch Library
Customer Service Representative
Itel BPO
03.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
Education
Food & Beverage Level2 - F&B RESTAURANT SERVICE (CAPTAIN) FOOD AND BEVERAGE LEVEL2
Western Hospitality Institute
Westmoreland06.2018
School leaving certificate - undefined
Green Island High School
Hanover07.2017
Skills
- Team players
- Efficient Learner
- Persistence and Determination
- Patience and the ability to remain calm in stressful situations
- Promote Orderly Spaces
- Excellent communication skills with a focus on customer service
- Active listening
- Critical thinking
References
Suzie, Clayton, +1 (876)842-4780
Shadeen Richard’s, +1 (876) 389-2644
Mrs. Bradford, +1 (876) 885-5776
Profile
- Kemoya swaby
- Fairmount
- N.T.A Certificate (Level2) English A
Duties
- An Appetite For Providing Memorable Hospitality
- Answering phone and emails
- Handling customer complaints Greeting and welcoming
QUALIFICATIONS
- Food & Beverage Level 2 certificate
- H.E.A.R.T T.R.U.S.T
- School leaving certificate
Timeline
Customer Service Representative
Itel BPO
03.2023 - 12.2024
Dining/Cocktail Waitress/Bartender
Royalton Hotel Negril
Receptionist
Branch Library
Food & Beverage Level2 - F&B RESTAURANT SERVICE (CAPTAIN) FOOD AND BEVERAGE LEVEL2
Western Hospitality Institute
School leaving certificate - undefined
Green Island High School
Customer Service Agent
Collective Solutions BPO
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