Summary
Overview
Work History
Education
Skills
References
Timeline
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Kemoy Miller

Portmore,St. Catherine

Summary

Operations professional prepared for this role. Proven track record in managing operational logistics, optimizing workflows, and leading teams to success. Known for reliability and adaptability, with strong skills in strategic planning and problem-solving.

Overview

11
11
years of professional experience

Work History

Operations officer

Churchill Natural Products International
01.2018 - 03.2025
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Contributed to business development efforts to drive revenue and meet corporate objectives.
  • Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.

Customer Service Representative

Hinduja Global Solutions
01.2014 - 01.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Business administration, Major in General Management, Minor in Human Resource Management

University of Technology, Jamaica
01.2015

Skills

  • Proficient with Microsoft Excel, Word, Access, PowerPoint
  • Operational efficiency
  • Employee performance
  • Organizational efficiency
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

References

AVAILABLE UPON REQUEST

Timeline

Operations officer

Churchill Natural Products International
01.2018 - 03.2025

Customer Service Representative

Hinduja Global Solutions
01.2014 - 01.2017

Bachelor of Science - Business administration, Major in General Management, Minor in Human Resource Management

University of Technology, Jamaica

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Kemoy Miller