Kemeisha Samuels

Customer service agent for US-based Cinch Warranty.

Responsibilities include:

• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Assisted customers with product-related questions, feedback and complaints.
• Built rapport with customers through courteous and professional communications.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
• Handled high-volume telephone calls to address and resolve customer queries.
• I listened to individual complaints with an open mind, and I asked detailed questions to understand the issues.

Customer Service Representative for Amazon.

Responsibilities include adhering to the company's guidelines, managing team projects, and ensuring the timely completion of tasks.

Handled high-volume telephone calls to address and resolve customer queries.

• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Built rapport with customers through courteous and professional communications.
• Assist customers with obtaining refunds, replacements, returns, and logistics regarding late delivery, and the location of orders.
• Updating customer accounts.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.

Customer Chat Agent for car dealerships, namely AutoNation, Fred Beans, and Hendrick Automotive Group, to name a few. Worked remotely from home, 2001–2003.

Responsibilities include:

Taking two chats simultaneously from customers who are interested in vehicles.

• Managed online chat inquiries, providing prompt and accurate responses to customer questions.
• Adapted communication style to match the customer's tone and needs, ensuring a positive service experience.
• Utilized extensive product knowledge to recommend suitable products or services to customers.
• Kept abreast of new product launches and promotions to provide up-to-date information to customers.

Other duties include lead generation, getting emails and phone numbers from customers, and getting them to set up appointments for them to come into the dealerships.

• Setting up service appointments for routine maintenance checks.
• Provide customers with information on the offers available for the dealerships, such as financing, leasing, and any promotions available.
• Maintained a working knowledge of available products and services for enhanced customer service.

Customer Service Representative for U.S. Cellular.

• Taking orders from various customers purchasing phones from various telecommunications companies.
• Shipping orders.
• Processing payments.
• Updating accounts.
• Addressed customer service inquiries quickly and accurately.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.

Data entry clerk for U.S.-based healthcare organizations, keying medical records.

• Entered data accurately into database systems, maintaining high levels of precision, and attention to detail.
• Scanned documentation and entered it into the database to maintain accurate records.
• Verified and updated account information in the company computer system.
• Identified errors in data entry and related issues, reporting to supervisors for resolution.
• Conducted regular audits of data entered to maintain the integrity and accuracy of information.
• Processed confidential data in compliance with GDPR regulations, safeguarding personal information.