Kemaria Scott
Jamaica
Summary
Results-driven and dedicated professional with exceptional communication skills, delivering top-notch support and resolving issues efficiently. Proven track record of boosting customer satisfaction and loyalty. I take immense pride in my work, recognizing that it reflects my personal values and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ModSquad (Independent contractor three Months)
01.2025 - Current
- Order Management: Responded to customer inquiries regarding order status, returns, refunds, exchanges, and book rentals, ensuring timely responses, resolutions, and customer satisfaction.
- Technical Support: Troubleshot technical issues, such as access to course materials, book access codes, and linking course materials to facilitate uninterrupted access to educational resources.
- Charge inquiry resolution: Addressed student concerns regarding charges, providing clear explanations.
- Account Maintenance: Updated student accounts, ensuring accuracy and efficiency in maintaining student records.
- General Information Support: Provided general information and support to students, including details on graduation requirements, store hours, parking instructions, and other course-related inquiries.
Apprentice
Influx ( Apprenticeship Program)
09.2024 - 09.2024
- Remote Work Training: Completed training on effectively working from home, developing skills to maintain productivity, and managing time efficiently in a remote work environment.
- Email Communication Skills: Developed expertise in email sending and practice, honing skills to craft clear, concise, and professional emails that effectively convey information and achieve desired outcomes.
- Zendesk Proficiency: Acquired in-depth knowledge and hands-on experience with Zendesk, a customer service platform, enabling me to effectively manage customer inquiries, resolve issues, and provide excellent support.
Customer Service Representative
Amazon
08.2021 - 01.2023
- Device Support: Provided technical assistance to customers regarding devices, troubleshooting issues, and resolving problems promptly and efficiently.
- Order Management: Resolved customer concerns regarding orders, including unknown charges, subscription issues, and delivery problems, ensuring customer satisfaction and loyalty.
- Retail Support: Addressed customer inquiries related to retail purchases, including order status, product information, and store policies.
Teacher's Assistant
Hazard Primary And Special Education Unit
06.2020 - 07.2020
- Evaluated student performance, providing timely feedback
- Contributed to organizing and coordinating graduation events
- Provided individualized assistance to students, fostering academic growth and understanding
Teacher's Assistant
Free Town Primary School
06.2019 - 07.2019
- Typed report cards, ensuring accuracy and efficiency in student evaluation
- Supported grading and assessment processes by marking books and providing feedback
- Demonstrated flexibility and leadership as a substitute teacher, maintaining classroom continuity
Teacher's Assistant
Green Park Primary
06.2018 - 07.2018
- Distributed report cards to parents, ensuring a timely and efficient delivery of important academic updates
- Played a supportive role in preparing for the school's graduation ceremony
- On graduation day I was responsible for handing out programs to attendees
Education
NVQ-J - Early Childhood Educator
National Unattached Youth Programme
Jamaica12.2020
Some College (No Degree) - Customer Service Representative, Marketing and Promotions Sales (Representative)
Royale College Of Arts And Social Sciences
Jamaica07-2017
CSEC - four CSEC subjects and two City&Guilds
City&Guilds, Vere Technical High School
Jamaica06.2015
Skills
- Customer service
- Zendesk
- Retail commerce
- Tablet computers
- Problem solving
- Adaptability
- Time management
- Active Listening
- Technical support
- Order management
- Relationship building
- Call escalation
- Complaint resolution
- Typing proficiency
- Professional telephone demeanor
- Typing Skills
- Communication skills
- Creativity
- Patience
- Coordination skills
- Leadership
- Empathy
- Team Working
Languages
English
Timeline
Customer Service Representative
ModSquad (Independent contractor three Months)
01.2025 - Current
Apprentice
Influx ( Apprenticeship Program)
09.2024 - 09.2024
Customer Service Representative
Amazon
08.2021 - 01.2023
Teacher's Assistant
Hazard Primary And Special Education Unit
06.2020 - 07.2020
Teacher's Assistant
Free Town Primary School
06.2019 - 07.2019
Teacher's Assistant
Green Park Primary
06.2018 - 07.2018
NVQ-J - Early Childhood Educator
National Unattached Youth Programme
Some College (No Degree) - Customer Service Representative, Marketing and Promotions Sales (Representative)
Royale College Of Arts And Social Sciences
CSEC - four CSEC subjects and two City&Guilds
City&Guilds, Vere Technical High School
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