Kemar Henry
Montego Bay,Jamaica
Summary
Dependable and customer-focused professional with experience supporting large-scale service operations at Jamaica Public Service, contributing to national restoration efforts through teamwork, problem-solving, and consistent performance under demanding conditions. Recognized for strong reliability, time management, and the ability to remain calm and solution-oriented in high-pressure environments.
Brings customer service experience from multiple BPO-based roles and others, where responsibilities included assisting customers, resolving concerns, handling transactions, and maintaining positive service experiences in fast-paced settings. Demonstrates excellent communication skills, active listening, and the ability to build rapport with diverse customers.
Comfortable working independently or within remote teams, with growing experience in digital communication, social media engagement, and content creation. Eager to contribute strong interpersonal skills, adaptability, and a customer-first mindset to remote customer support or call center environments.I am passionate about building customer relationships and defusing customer situations. Can also be defined as hardworking customer-obsess support eager to use my interpersonal skills to deliver swift resolution.
Overview
9
9
years of professional experience
Work History
Utility Pole Installation Technician(Contractual)
Central Machine Diagnostics-JPS
Montego Bay, St. James
12.2025 - 01.2026
- Installed diagnostic machines according to manufacturer specifications and safety protocols.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
- Collaborated with team members to troubleshoot technical issues during installations.
- Provided training for new technicians on installation procedures and safety measures.
- Assisted clients in understanding machine operations and troubleshooting common problems.
- Maintained inventory of tools and replacement parts for efficient service delivery.
- Installed new equipment according to themanufacturer's specifications and customer requirements.
- Dispatched to various sites to perform maintenance on failed equipment.
- Worked with team members to install and maintain equipment.
- Tested completed installations to verify functionality and compatibility with other devices.
- Resolved customer complaints related to installation issues in a timely manner.
- Maintained clean tools, test equipment and work motor vehicles.
Roadside Assistance Dispatcher
Concentrix
Montego Bay, St. James
04.2024 - 11.2025
- (Mercedes-Benz Roadside Assistance)
- Coordinated timely dispatch of roadside assistance services for customers in need.
- Monitored real-time location of service vehicles using GPS tracking systems.
- Managed communication between service providers and clients to ensure efficient support.
Collections Agent
Teleperformance BPO
Montego Bay, St. James
09.2022 - 04.2024
- Managed customer accounts to facilitate timely debt repayment.
- Communicated regularly with clients to resolve outstanding balances.
- Utilized collection software to track payments and account status.
- Negotiated payment plans tailored to client financial situations.
Counter Server/Cashier/Line Cook
Burger King
Montego Bay, St. James
01.2022 - 08.2022
- Counter Clerk/ Cashier/ Line Cook
- Prepared food items according to standardized recipes and procedures.
- Served customers with prompt and friendly service during peak hours.
- Maintained cleanliness and organization of the dining area and kitchen.
- Operated cash register accurately and handled customer transactions efficiently.
- Assisted in training new staff on food preparation and customer service standards.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Ensured compliance with food safety regulations and sanitation practices.
- Resolved customer complaints in a timely manner.
- Maintained a clean, organized and stocked work station.
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Developed long-term relationships with customers, increasing repeat business.
Sous Chef/Counter Server
Flames Catering
Kingston, Kingston
01.2017 - 01.2019
- Managed kitchen operations, ensuring food safety and quality standards.
- Supervised culinary staff, providing guidance and training on cooking techniques.
- Developed and executed menu items aligned with client preferences and dietary needs.
- Coordinated food preparation schedules to optimize efficiency during events.
- Assisted in inventory management, tracking supplies and ordering ingredients as needed.
- Maintained cleanliness of kitchen equipment and workstations in compliance with health codes.
- Collaborated with event planners to customize catering options for diverse occasions.
- Implemented cost-saving measures while maintaining high-quality food presentation standards.
- Created a positive work environment by encouraging teamwork among staff members.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Complied with all health department regulations regarding proper food handling methods.
- Monitored inventory levels to ensure adequate supplies on hand.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
Education
Certified Level 2 - Plumbing
Merith Heart College of Construction Services
Portmore, ST Catherine09-2020
High School Diploma -
St Andrew Technical High School
ST Andrew11-2017
Skills
- Communication
- Equipment installation
- Diagnostic testing
- Safety compliance
- Technical troubleshooting
- Routine maintenance
- Quality assurance
- Time management
- Plumbing skills
- Cooking
- Customer Service
- Active Listening
- Conflict Resolution
- Written Communication
- Non-Verbal Communication
- Empathy
References
Available upon Request.
Education Experience
- St Andrew Technical High School, 3, 3
- Merith Heart College of Construction Services, Plumbing Level 2
- Flames Catering, 01/01/17, 12/31/19
- Burger King Westgate Hills, 01/01/22, 08/31/22
- Teleperformance BPO, 09/01/22, 04/08/24
- Concentrix (Mercedes Benz Roadside Assistance), 04/08/24, Present
Timeline
Utility Pole Installation Technician(Contractual)
Central Machine Diagnostics-JPS
12.2025 - 01.2026
Roadside Assistance Dispatcher
Concentrix
04.2024 - 11.2025
Collections Agent
Teleperformance BPO
09.2022 - 04.2024
Counter Server/Cashier/Line Cook
Burger King
01.2022 - 08.2022
Sous Chef/Counter Server
Flames Catering
01.2017 - 01.2019
Certified Level 2 - Plumbing
Merith Heart College of Construction Services
High School Diploma -
St Andrew Technical High School