Kelsey James

Kingston,01

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

Certification

Work History

Customer Service Representative

AVM Purified Water

Duhaney Park, Jamaica

06.2024 - 06.2024

Provided accurate information about products and services to customers.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries and provided accurate information regarding products and services.
Provided exceptional customer service to ensure customer satisfaction.
Maintained a high level of professionalism when dealing with difficult customers.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Collected deposits or payments and arranged for billing.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

High School Diploma -

Meadowbrook High School

Kingston

07-2025

Skills

Customer service
Sales support
Data entry
Inventory management
Problem solving

Effective communication
Product knowledge
Punctuality and reliability
Sales expertise

Affiliations

Form Captain in High School