Keisha Osbourne
Housekeeping Attendant/Public Area Attendant
St Anns,12
Summary
Highly experience in a customer-focus housekeeping and public area attendant with 1 year experience in a 5 star hotel environment.Proven ability to deliver exceptional guest service in fast-paced,high-standard hospitality settings.Strong knowledge of fine cleaning service international service standard and guest satisfaction.Seeking to bring professionalism,team work and service excellence to a cruise ship hospitality role.
Overview
1
1
years of professional experience
4
4
Certification
Work History
Room Attendant/Public Area Attendant
Sandals Ochi Beach Resort
Pineapple ocho rios
07.2025 - Current
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replenished guest room water glasses, toiletries, and paper products.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Room Attendant/Laundry Attendant
Sandals dunn's river
Mamme Bay
11.2023 - 05.2025
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Folded laundry items such as sheets and towels according to established standards.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Ensured that all appliances were in proper working order by testing them regularly.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
Practical Nurse
Mustardseed communities
Moneague
01.2021 - 09.2023
- Conducted routine physical assessments to evaluate patients' health status.
- Provided comfort measures such as bathing, grooming, feeding, ambulation assistance, positioning, turning, repositioning patients in bed and chair, wheelchair, and changing linens; also emptied drainage bags.
- Provided direct patient care, including wound dressing changes, administering medications and treatments, and taking vital signs.
- Instructed patients on proper self-care techniques after discharge from hospital.
- Promoted a safe environment through adherence to infection control protocols.
- Reviewed all relevant documents prior to admitting new patients into the facility.
- Encouraged active participation in therapeutic activities designed to improve quality of life.
- Monitored patients for any changes in condition or response to treatment.
- Consulted with specialists regarding complex cases requiring additional expertise.
- Developed individualized care plans to meet the needs of each patient.
- Participated in continuing education programs related to nursing practices.
- Assessed the nutritional needs of patients and developed dietary plans accordingly.
- Provided emotional support for patients dealing with difficult diagnoses or life-altering events.
- Performed laboratory tests such as urinalysis and blood draws.
- Collaborated with other members of the healthcare team to ensure optimal patient outcomes.
Education
Certificate (No Degree) - Housekeeping
St Monica's College
Trucks Plaza Ocho Rios 2023.Aug - 2023.Sep
Skills
- Safety awareness
- Linens and toiletries replacement
- Safety procedures
- International Guest Service Standards
- Guest Complaint Resolution
- Teamwork & Multicultural Work Environment
- Strong Communication & Upselling Skills
Certification
- Certificate in Housekeeping
- NCTVET in Allied Health Care certificate
- NCTVET in cosmetology certificate
- Physical Education CXC
Languages
English
First Language
English
Advanced (C1)
C1
Accomplishments
- Employee of the month
- Best team player of the year
Timeline
Room Attendant/Public Area Attendant
Sandals Ochi Beach Resort
07.2025 - Current
Room Attendant/Laundry Attendant
Sandals dunn's river
11.2023 - 05.2025
Certificate (No Degree) - Housekeeping
St Monica's College
2023.Aug - 2023.Sep
Practical Nurse
Mustardseed communities
01.2021 - 09.2023
Affiliations
- Teamwork & Multicultural Work Environment
- Accustomed to working long hours
- Ability to follow strict company policies procedures
- Professional appearance and positive attitude
References
References available upon request.