Keisha Afflick
Kingston,St. Andrew
Summary
Dynamic Sales Team Leader with proven success in driving revenue growth and improving sales processes. I bring to the table, extensive experience in sales, team leadership, customer service, and sales training, that contributed to a 15% year-over-year increase in sales as part of the Lee's team.
Overview
21
21
years of professional experience
Work History
Warehouse Operations Coordinator
Dryva Mobility Ltd.
Kingston, St. Andrew
04.2025 - Current
- Lead a team of three in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Manage the intake, sorting, and reconciliation of returned and undeliverable packages within the Dryva warehouse.
- Review failed delivery cases and identifies the reasons for non-delivery (incorrect address, unavailable recipient, access issues, etc.).
- Contact customers to verify, correct, and update delivery information to enable successful re-delivery.
- Update internal delivery systems with corrected addresses, notes, and special delivery instructions.
- Work closely with dispatch to prioritize urgent re-deliveries and reduce delivery backlog.
Sales Team Leader
Lees Fifth Avenue
Kingston, St. Andrew
01.2021 - 09.2024
- Led a team of six sales professionals in the Shoes Department, achieving a 15% year-over-year increase in sales revenue by implementing innovative sales strategies and enhancing the sales process.
- Manage the inventory of inbound and outbound goods.
- Perform markdowns, discounts, and void invoicing cashiering functions.
- Monitor employee time sheets, and ensure the team adheres to the rules of the store.
- Ensure good working relationships between coworkers, and promote amicable handling of disagreements.
- Developed and executed a comprehensive training program for new hires, reducing ramp-up time by 50%, and significantly improving sales team productivity.
Sales Associate
Lees Fifth Avenue
Kingston, St. Andrew
06.2005 - 12.2020
- Boosted annual sales revenue by $12 million through strategic upselling and cross-selling techniques.
- Understand customers' needs, and recommend apparel that suits their preferences, size, and style.
- Handle customer transactions, including processing payments, returns, and exchanges.
- Maintain and organize visually appealing displays.
- Assist with replenishing inventory and processing new shipments.
Education
2 CXC Subjects - EDPM & HSB
Distinction College
Kingston08-2025
NVQJ - General Office Administration
Heart Trust NSTA
Kingston09-2005
High School Diploma -
Titchfield High School
Portland11-1996
Skills
- Team Leadership
- Customer Service
- Sales Training and Development
- Inventory Management
- Sales Forecasting
- Client Relationship Management
Accomplishments
Top Sales Associate Award - Exceeded sales target of 4.5 Million per quarter by 104% achieving the third highest sale revenue of any Sales Associate among the companies 3 branches.
Timeline
Warehouse Operations Coordinator
Dryva Mobility Ltd.
04.2025 - Current
Sales Team Leader
Lees Fifth Avenue
01.2021 - 09.2024
Sales Associate
Lees Fifth Avenue
06.2005 - 12.2020
2 CXC Subjects - EDPM & HSB
Distinction College
NVQJ - General Office Administration
Heart Trust NSTA
High School Diploma -
Titchfield High School