Kazarae Holt
Jamaica
Summary
Dynamic Customer Service Representative with proven success at Referrizer in leveraging CRM software to enhance customer relationships and drive sales. Skilled in complaint resolution and creative problem solving, I excel in building rapport and optimizing support processes, consistently achieving sales quotas through strategic outreach and exceptional service.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Referrizer
07.2025 - Current
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Asked pertinent questions to understand customer requirements.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Called prospective customers in designated market area to qualify leads.
Customer Service Representative
Innovatie Vision
01.2019 - 06.2025
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Recorded accurate and efficient records in customer database.
Sales Associate
Iterum Connections
07.2023 - 02.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Brown's Town High
ST Ann 06-2012
Skills
- Account updating
- Scheduling
- Complaint resolution
- Creative problem solving
- Product and service solutions
- Positive and professional
- Support case resolution
- Problem resolution
- Call center experience
- Call center operations
- Customer relationship management (CRM)
- CRM software
- Building rapport
Timeline
Customer Service Representative
Referrizer
07.2025 - Current
Sales Associate
Iterum Connections
07.2023 - 02.2024
Customer Service Representative
Innovatie Vision
01.2019 - 06.2025
High School Diploma -
Brown's Town High
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