Kaylia Alicia Bennett
Havannah Heights Phase 2 Denbigh
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Office Gurus
04.2022 - Current
- Used CRM software and knowledge bases such as Salesforce and
Zendesk - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Verify Student details, answer questions and provide them with accurate information.
Housekeeper
Self Employed
10.2020 - Current
- Assessed requirements of each job to address the goals of individual clients.
- Cleaned and sanitized surfaces with trusted cleaning procedures while mindful of client preferences.
- Washed, dusted, and polished furniture, fixtures, and fittings.
- Removed and replaced bed linens to maintain fresh environments.
- Organized and stored client belongings properly.
Housekeeping Room Attendant
Orchid Cottage
05.2022 - 09.2024
- Utilized cleaning chemicals safely and in accordance with department guidelines.
- Kept housekeeping carts, vacuums, and supplies in good working order.
- Ensured that the personal belongings of clients remained undamaged.
- Performed deep cleaning and high-touch procedures as assigned.
- Communicated with clients and/or property managers to ensure jobs were completed to satisfaction.
- Interacted with other housekeeping staff in a positive and effective manner, performing as a successful team.
- Cleaned 20+ residencies/facilities per week
Sales Representative
Hinduja Global Solutions, HGS
11.2021 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Handled over 70+ Calls daily (Inbound)
- Increased sales revenue by identifying and targeting high-potential accounts.
- Exceeded sales targets consistently with effective management of
leads, pipeline development, and closing deals.
Brand Ambassador
National Baking Company
03.2021 - 11.2021
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Education
High School Diploma -
Vere Technical High School
Hayes, Clarendon 06-2019
Skills
- Customer service
- Multitasking
- Time Management
- Team Player
- Microsoft Suites Proficiency
- Sales expertise
- CRM software proficiency
Voluntary Service
Secretary
Jamaica for Long Life Learning July 2020 - August 2020
- Greeted incoming visitors and customers professionally and provided
friendly, knowledgeable assistance. - Managed sensitive information with discretion, ensuring the
confidentiality of company documents and communications. - Handled a combination of approximately 30 (inbound/outbound) calls
daily
Timeline
Housekeeping Room Attendant
Orchid Cottage
05.2022 - 09.2024
Customer Service Representative
The Office Gurus
04.2022 - Current
Sales Representative
Hinduja Global Solutions, HGS
11.2021 - 02.2022
Brand Ambassador
National Baking Company
03.2021 - 11.2021
Housekeeper
Self Employed
10.2020 - Current
High School Diploma -
Vere Technical High School
Similar Profiles
JENNIFER CHAVEZJENNIFER CHAVEZ
Customer Success Representative at The Office GurusCustomer Success Representative at The Office Gurus
Walter Cabrera GonzalezWalter Cabrera Gonzalez
Team Leader at The Office GurusTeam Leader at The Office Gurus
Fiorella Michelle Perez PeñaFiorella Michelle Perez Peña
Bilingual Call Center Agent at The Office GurusBilingual Call Center Agent at The Office Gurus