Kay-Ann Fearon
Spanish Town P.O,St. Catherine
Summary
Customer service professional focused on enhancing customer satisfaction and driving company success. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
3
3
Customer Service Representative
Work History
Invigilator
CSEC
05.2025 - 06.2025
- Communicated effectively with colleagues, supervisors, teachers and students in a professional manner.
- Organized the examination room, including distributing materials and seating arrangements.
- Supervised student examinations to ensure that test-takers followed all the rules and regulations.
- Remained vigilant throughout testing sessions, monitoring noise levels and other disruptions closely.
- Distributed and collected examination papers promptly according to protocol.
Customer Service Agent
Ibex Global
01.2022 - 07.2024
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Attended training sessions regularly to stay current on new products or services.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Filing Clerk Assistant
Ministry of Labor & Social Security
Spanish Town P.O,, St. Catherine
04.2019 - 05.2019
- Ensuring documents are properly organized, labeled, and readily accessible.
- Assisting with the input of information into databases and spreadsheets.
- preserving confidentiality of sensitive information in files and records.
- Created new folders or updated existing ones when necessary.
Education
BBA - Accounting
11-2028
High School Diploma -
06-2021
High School Diploma -
07-2019
Skills
- Computer literate (Microsoft Word, Excel, PowerPoint, and database)
- Problem solving
- Patience and empathy
- Customer service
- Strong communication skills
- Data entry
- Decision-making capacity
- Respect for confidentiality
- Generally accepted accounting principles/expertise
Certification
Level 2 Competency in Certification Customer Engagement Operations (Pending)
References
- Shantile, Hyman, Ibex Manager, (876) 449-6132, Ibex
- Paul, McGregor, Marriage Office/Host Pastor, (876) 395-3400
- Ronaldo, Weir, Justice of the Peace, (876) 818-0600
Hobbies and Interests
Reading, outdoor activities, listening music
Qualifications: CXC
- Electronic Department Preparation and Management (II)
- Information Technology (III)
- Social Studies (III)
- English Language (III)
- Principles of Accounts (III)
- Principles of Business (III)
City & Guilds
- Mathematics
- English Language
Bachelors of Science in Accounting
Pending
Languages
English
Full Professional
Timeline
Invigilator - CSEC
05.2025 - 06.2025
Customer Service Agent - Ibex Global
01.2022 - 07.2024
Filing Clerk Assistant - Ministry of Labor & Social Security
04.2019 - 05.2019
University of Technology - BBA, Accounting
Dinthill Technical High School - High School Diploma,
Spanish Town High School - High School Diploma,
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