Kaveen Balasal Small
Excursion Team Lead
Montego Bay,St. James
Summary
Talented leader bringing experience and knowledge to tackle any operational demand. Leadership experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
18
18
years of professional experience
Work History
Excursion Team Lead
Amstar DMC
05.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Evening Duty Manager
S Hotel Montego Bay
11.2018 - 02.2019
- Superintended the general upkeep of the organization’s 200 room’s facilities while maintaining each department’s SOP
- Systematized and coordinate with the respective department to ensure all guest expectations are exceeded
- Rectified problems immediately as they arise
- Ability to work under pressure and prioritize tasks
- Cultivate a relationship with all guests to ensure check-in time is no more than 15 minutes
- Excellent communication and coordination skills to liaise effectively with all department.
International Sales Coordinator / Account Manager
VIP Attractions (Club MoBay and Club Kingston)
05.2017 - 11.2018
- Collaborated with Head of Local Sales to negotiate over 20 partners for Jamaica Experiences magazine, newspaper, and online platform
- Arbitrated and confirm an average of one group booking of 30 people or more per month
- Penned 10-15 Trip Advisor reviews for Club MoBay and Club Kingston daily
- Arranged and execute enhance Lounge Experiences, while exposing partners to our product and services
- Orchestrated strategies to positively impact TA direct sales through VIP Attractions or through wholesalers
- Instrumental in launching VIP Attractions Travel Agent Facebook page, quarterly webinars, and Brand ambassador Certification.
Revenue / Sales Environment, Health & Safety Manager
Sandals Carlyle
07.2014 - 03.2016
- Restore profitability in the Red Lane Spa, services increased by 100% and product sales increased by over 200%
- Coach and mentor revenue team (Red Lane Spa, Gift Shop, Island Routes and on site sales), leading to an increase in Gift Shop sales of over 100%
- Influential in achieving Silver Earth Check Certification for 2013-2014
- Authorized and maintain F & B cost of US$4.85 per guest spend on a daily basis
- Increased and host travel trade stay-over of 20 agents or more including specialized wedding and JTB groups
- Preserved and organized the largest active travel agent database of 1000+ contacts in the group.
Soon Come Back Loyalty and Duty Manager
Sandals Carlyle
01.2010 - 07.2014
- Assessed and resolves a wide arrays of customer complaints and inquires ensuring the highest level of guest satisfaction
- Perform Manager on Duty role to include overseeing the day to day operation of the resort
- Conduct 5 training sessions weekly on Sandals Select Rewards Club and Sandals and Beaches Bank of America Credit Card
- Attend all functions relating to the promotion of Sandals Select and Soon Come Back
- Sustain a client per arrival database thus better able to make projection for budget reviews
- Negotiate location contract to align with the projected budget, event planning and execution of Sandals Select Reunion Week yearly
- Surpassed booking target by 151% in 2013 and ended the year with the second (2nd) highest revenue increase for all Sandals, Beaches and Grand Pineapple Resorts.
Soon Come Back Specialist
Sandals Royal Caribbean / Sandals Montego Bay
01.2007 - 01.2010
- Escalates Sandals Select membership by 200% for two consecutive years
- Analyzed and anticipated guests’ need and make recommendations tailored to their future vacation experiences
- Triumphantly increase sponsorship for the Sandals Foundation through networking and designated activities
- Provide a daily and weekly detailed report in a timely manner outlining total bookings
- Trained approximately 10 peers and management teams on current promotions
- Inspired the Regional Revenue Manager to implement staff incentive programs which increased sales for all revenue areas by 45%.
Vacation Specialist
Unique Vacations Inc
01.2006 - 01.2007
- Assisted clients and travel agents in securing their Sandals, Beaches, Grand Pineapple or Royal Plantation experiences
- Secured flights, special request and assist with general inquire as per client needs.
Education
COVID 19 Contact Tracing & Fighting CORVID 19 with Epidemiology Teach Out -
John Hopkins
Montego Bay, JMHarvard Business School -
Sandals Resort International
Montego Bay, JMServSafe Food Protection Manager -
Sandals Resort International
Montego Bay, JMTrain the Trainer Certification -
Sandals Corporate University
Montego Bay, JMService Gold Certificate CGSP -
American Hotel & Lodging Educational Institute
Montego Bay, JMChartered Association of Business Administration (CABA) Stages 1, 2 & 3 -
Canadian School of Finance and Management via Caribbean Institute of Business
Montego Bay, JMSkills
- Management Professional
- Customer Service
- Coaching
- Communication
- Training
- Teamwork
- Critical Thinking
- Ethics
- Public Health
- Active Listening
- Contact Tracing
Timeline
Excursion Team Lead
Amstar DMC
05.2022 - Current
Evening Duty Manager
S Hotel Montego Bay
11.2018 - 02.2019
International Sales Coordinator / Account Manager
VIP Attractions (Club MoBay and Club Kingston)
05.2017 - 11.2018
Revenue / Sales Environment, Health & Safety Manager
Sandals Carlyle
07.2014 - 03.2016
Soon Come Back Loyalty and Duty Manager
Sandals Carlyle
01.2010 - 07.2014
Soon Come Back Specialist
Sandals Royal Caribbean / Sandals Montego Bay
01.2007 - 01.2010
Vacation Specialist
Unique Vacations Inc
01.2006 - 01.2007
COVID 19 Contact Tracing & Fighting CORVID 19 with Epidemiology Teach Out -
John Hopkins
Harvard Business School -
Sandals Resort International
ServSafe Food Protection Manager -
Sandals Resort International
Train the Trainer Certification -
Sandals Corporate University
Service Gold Certificate CGSP -
American Hotel & Lodging Educational Institute
Chartered Association of Business Administration (CABA) Stages 1, 2 & 3 -
Canadian School of Finance and Management via Caribbean Institute of Business
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