Katie Joannes
Seattle,WA
Summary
HR professional with recent SHRM-SCP certification and 12 years of demonstrated expertise handling a diverse range of staffing, training, employee relations, and workforce planning issues as a highly successful small business owner. Recognized throughout career for building positive, high-performance work cultures and for building the policies, procedures, and business processes needed to handle rapid corporate growth.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
HR Studies & Wellness Consulting
Sabbatical
Seattle, USA
01.2022 - Current
- Company Overview: HR Studies & Wellness Consulting
- Heavy recent focus on studying for the SHRM-SCP exam, including review of cutting-edge HR best practices, regulations, and methodologies-as well as attending meetings of multiple HR-focused networking groups
- Additionally have continued to provide massage therapy and wellness services to a diverse range of clients (both in Seattle, as well as in Jamaica) during a period of sabbatical following COVID-era losses
- HR Studies & Wellness Consulting
Founder/CEO
Intuitive Bodywork, PLLC
Seattle, USA
01.2008 - 12.2020
- Company Overview: Founder/CEO (& de facto HR Manager)
- Launched a small health/wellness business and grew it to four locations and $1M in annual revenue-hiring, training, mentoring, and managing the performance of a diverse team of 25 clinical and support staff
- Led ongoing business scaling efforts to support rapid growth, including implementing new HR processes, policies, and procedures-as well as launching new programs to maximize employee relations and retention
- Defined/tracked KPIs for evaluating business performance-identifying ways to improve communication, enhance staff development, and positively address any interpersonal issues, grievances, and conflicts
- Maintained compliance with all applicable labor and privacy laws (EEO, ADA, FMLA, HIPAA) and conducted investigations into workplace complaints or misconduct allegations to determine appropriate resolution
- Administered all corporate financial budgeting, forecasting, and reporting systems needed to support 30% YOY revenue growth-including working with various HRIS tools and payroll processing applications
- Conducted employee appreciation, recognition, and team-building activities to maximize employee morale
- Researched software updates and implemented an accommodation for a visually impaired employee (incl
- Accommodations for her service animal) that helped her emerge as a top-performing clinician
- Navigated a DOH investigation of an employee in violation of state licensing body code of conduct, exhibiting the confidentiality/professionalism needed to address the issue without harming the company's reputation
- Maintained records to ensure compliance with ESD, LNI, DCS, and other state agency requirements
- Administered the health insurance plan and expanded benefits to include quarterly bonuses tied to performance metrics, continuing education offerings, and professional development opportunities
- Founder/CEO (& de facto HR Manager)
Skills
- HR Management
- Employee Relations
- Engagement & Retention
- Conflict Resolution
- Comp & Benefits Administration
- Organizational Development
- Culture Building
- DEI Initiatives
- Recruiting & Talent Acquisition
- HR Compliance
- Internal Investigations
- Health & Wellness Programs
- HR Policies & Procedures
- Leadership Development
- Succession Planning
- Payroll Processing
- Staff Training
- Onboarding
- Communication
- Collaboration
- Influencing
- HRIS Technology Usage
- Mentoring Programs
- Confidential Records Management
- Reporting
- Documentation
Timeline
HR Studies & Wellness Consulting
Sabbatical
01.2022 - Current
Founder/CEO
Intuitive Bodywork, PLLC
01.2008 - 12.2020
Senior CertiEied Professional - Human Resources
Society for HR Management
Education
Senior CertiEied Professional - Human Resources
Society for HR Management
Certification
SHRM-SCP
Volunteering And Community Service
- Advisory Committee Member, Homeless Youth Prevention & Protection Program, Olympia, WA, 01/01/19, 12/31/21, Appointed by Governor Jay Inslee to a two-term volunteer role focused on helping improve children's mental health throughout WA State., Advocated for funding behavioral health to prevent crisis situations among youth and collaborated with governmental/legislative staff to develop relevant public policy recommendations.
- Board Vice President, Changes Parent Support Network, Seattle, WA, 01/01/19, 12/31/21, Served on the board of this non-profit group-helping allocate the budget, promote DEI initiatives, establish new policies/procedures, and implement new technology to improve organizational communications.
Education And Additional Information
Senior Certified Professional in Human Resources (SHRM-SCP), Society for HR Management, Noterro, Intuit, QBO, Dayforce, SharePoint, MS Office (Word, Excel, PowerPoint, Outlook)
Volunteering And Community Service
- Advisory Committee Member, Homeless Youth Prevention & Protection Program, Olympia, WA, 01/01/19, 12/31/21, Appointed by Governor Jay Inslee to a two-term volunteer role focused on helping improve children's mental health throughout WA State., Advocated for funding behavioral health to prevent crisis situations among youth and collaborated with governmental/legislative staff to develop relevant public policy recommendations.
- Board Vice President, Changes Parent Support Network, Seattle, WA, 01/01/19, 12/31/21, Served on the board of this non-profit group-helping allocate the budget, promote DEI initiatives, establish new policies/procedures, and implement new technology to improve organizational communications.
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