Summary
Overview
Work History
Education
Skills
Certification
Activity:
Accomplishments
Timeline
Generic

Katherina Riley

Montego Bay,St James

Summary

Dedicated Food and Beverage Professional with extensive experience in guest seating, menu presentation, and order accuracy. Demonstrates strong teamwork and supports efficient dining room operations while delivering organized table service. Enhances guest experiences through precise order taking and effective communication, backed by food and beverage service certification.

Overview

1
1
Certification
17
17
years of professional experience

Work History

server/team leader

Hyatt ziva and zilara Rosehall
Montego Bay, jamaica
06.2021 - 04.2026
  • - Provided attentive service to high-volume customers, enhancing overall dining experience.
  • - Took food and drink orders accurately and relayed requests to kitchen staff for timely service.
  • - Recorded customer orders accurately and promptly.
  • Greeted customers, answered questions, and recommended specials to boost sales.
  • - Checked food before serving it to customers.
  • - Helped set up the dining area and restock supplies during opening and closing duties.
  • - Cleaned tables and chairs to prepare the dining area for the next customers.
  • - Assisted in training new servers.
  • - Welcomed guests and presented menus to enhance the dining experience.

(Waitress)

Sea Garden Beach Resort
06.2018 - 03.2020

server/bartender

Peppers Cool Spot
Montego Bay, jamaica
01.2017 - 05.2018
  • Served cocktails, beer, and meals following restaurant standards.
  • Took food and drink orders for dining room and bar guests.
  • Greeted guests at Peppers Cool Spot with friendly, attentive service.
  • Handled cash, card payments, and POS transactions accurately.
  • Coordinated with kitchen staff on order timing and special requests.
  • Cleaned tables, bar surfaces, and service areas after rushes.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Provided a friendly and professional greeting to all guests.

Waitress

Royalton Blue Waters
Montego Bay, jamaica
11.2016 - 01.2017
  • Greeted customers, answered questions, and recommended specials to enhance dining experience.
  • Took orders for food and drinks and delivered them to guests.
  • Presented menus and explained daily specials to inform diners and enhance meal choices.
  • Reset tables and prepared dining spaces for incoming guests.
  • Maintained clean workstation through proactive restocking and regular cleaning.

Head Sandwich Maker

Fresh Subs
05.2016 - 11.2016

(Teaching)

Temple of Praise
01.2015 - 04.2016

Waitress\Buster

Pier one on the Waterfront
Montego Bay, jamaica
06.2014 - 01.2015
  • Greeted guests and efficiently guided seating in a waterfront dining area to enhance customer experience.
  • Greeted waterfront dining guests and presented menus promptly.
  • Presented menus and explained daily specials.
  • Took food and drink orders accurately at tables.
  • Served meals and beverages while maintaining attentive table service.
  • Refilled drinks and proactively checked guest satisfaction to ensure a pleasant dining experience.
  • Processed payments using a POS system and handled cash transactions.
  • Reset tables and prepared dining areas for incoming guests.
  • Followed restaurant cleanliness standards across waterfront service areas.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to coordinate timely service and manage customer expectations regarding item availability.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Waitress\Bartender\Scullion

Chili Pepper Restaurant and Bar
01.2011 - 02.2012

Waitress(training)

Sandals Royal Caribbean and Offshore Island
Montego Bay, Jamaica
10.2009 - 09.2010

. Greeted guests and provided menus to facilitate a welcoming dining experience

. Took food and drink orders promptly to enhance guest satisfaction

. Cleaned and reset tables after each guest's departure to ensure a hygienic dining environment

Waitress (experience)

Wexford Court Hotel
06.2009 - 08.2009

Education

certificate in food and beverage service - Food And Beverage

Glendevon Centre of Excellence
Montego Bay
06-2014

High School Diploma -

Irwin High School
Irwin District,Granville P.O.,st.James, Jamaica
04-2009

Skills

  • Beverage service
  • POS transactions
  • Cash handling
  • Customer service
  • Order accuracy

Certification

NVQ-J Level-2 certificate in restaurant service-(Waitress)., Hospitality training programme Certificate., Image Enhancement Certificate., Hatts' Jamaica-Hospitality Advancement Training and Technical Service certificate., Electronic Document Preparation Management.

Activity:

Playing Netball and Darts

Accomplishments

  • Team Jamaica certificate

Timeline

server/team leader

Hyatt ziva and zilara Rosehall
06.2021 - 04.2026

(Waitress)

Sea Garden Beach Resort
06.2018 - 03.2020

server/bartender

Peppers Cool Spot
01.2017 - 05.2018

Waitress

Royalton Blue Waters
11.2016 - 01.2017

Head Sandwich Maker

Fresh Subs
05.2016 - 11.2016

(Teaching)

Temple of Praise
01.2015 - 04.2016

Waitress\Buster

Pier one on the Waterfront
06.2014 - 01.2015

Waitress\Bartender\Scullion

Chili Pepper Restaurant and Bar
01.2011 - 02.2012

Waitress(training)

Sandals Royal Caribbean and Offshore Island
10.2009 - 09.2010

Waitress (experience)

Wexford Court Hotel
06.2009 - 08.2009

certificate in food and beverage service - Food And Beverage

Glendevon Centre of Excellence

High School Diploma -

Irwin High School
Katherina Riley