Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kashni-Ann Henry

Kashni-Ann Henry

Quick Service Attendant
Montego Bay,08

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Radius
05.2024 - Current
  • Provide customer support through inbound and outbound communication channels.
  • Resolve customer concerns with empathy and professionalism, ensuring high satisfaction.
  • Collaborate with team members to meet performance targets and service standards.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Teleperformance
03.2022 - 03.2023
  • Assisted customers with billing, service, and account-related questions.
  • Delivered professional service while maintaining KPIs.
  • Recognized for excellent communication and multitasking skills.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Assistant Waiter

Riu Hotel
02.2021 - 03.2022
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
  • Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
  • Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Ensured customer satisfaction by delivering meals and beverages promptly.
  • Ensured customer satisfaction by delivering meals and beverages promptly.
  • Ensured customer satisfaction by delivering meals and beverages promptly.
  • Ensured customer satisfaction by delivering meals and beverages promptly.
  • Ensured customer satisfaction by delivering meals and beverages promptly.

Food Server

Restaurant Of Jamaica (KFC)
11.2017 - 02.2020
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Assisted in training new servers, sharing best practices for excellent customer service.

Education

No Degree - Standard of Training Certification And Watchkeepin

Caribbean Maritime University
Kingston, Jamaica
05.2001 -

High School Diploma -

Christiana High School
Manchester
05.2001 -

Skills

Conflict Resolution & Problem Solving

Team Work

Customer relationship management (CRM)

Relationship building

Multitasking & Time Management

Honesty, Integrity & Work Ethic

Product knowledge

Timeline

Customer Service Representative

Radius
05.2024 - Current

Customer Service Representative

Teleperformance
03.2022 - 03.2023

Assistant Waiter

Riu Hotel
02.2021 - 03.2022

Food Server

Restaurant Of Jamaica (KFC)
11.2017 - 02.2020

No Degree - Standard of Training Certification And Watchkeepin

Caribbean Maritime University
05.2001 -

High School Diploma -

Christiana High School
05.2001 -
Kashni-Ann HenryQuick Service Attendant