Kashni-Ann Henry
Quick Service Attendant
Montego Bay,08
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Radius
05.2024 - Current
- Provide customer support through inbound and outbound communication channels.
- Resolve customer concerns with empathy and professionalism, ensuring high satisfaction.
- Collaborate with team members to meet performance targets and service standards.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Teleperformance
03.2022 - 03.2023
- Assisted customers with billing, service, and account-related questions.
- Delivered professional service while maintaining KPIs.
- Recognized for excellent communication and multitasking skills.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Waiter
Riu Hotel
02.2021 - 03.2022
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Ensured customer satisfaction by delivering meals and beverages promptly.
- Ensured customer satisfaction by delivering meals and beverages promptly.
- Ensured customer satisfaction by delivering meals and beverages promptly.
- Ensured customer satisfaction by delivering meals and beverages promptly.
- Ensured customer satisfaction by delivering meals and beverages promptly.
Food Server
Restaurant Of Jamaica (KFC)
11.2017 - 02.2020
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Assisted in training new servers, sharing best practices for excellent customer service.
Education
No Degree - Standard of Training Certification And Watchkeepin
Caribbean Maritime University
Kingston, Jamaica 05.2001 -
High School Diploma -
Christiana High School
Manchester 05.2001 -
Skills
Conflict Resolution & Problem Solving
Team Work
Customer relationship management (CRM)
Relationship building
Multitasking & Time Management
Honesty, Integrity & Work Ethic
Product knowledge
Timeline
Customer Service Representative
Radius
05.2024 - Current
Customer Service Representative
Teleperformance
03.2022 - 03.2023
Assistant Waiter
Riu Hotel
02.2021 - 03.2022
Food Server
Restaurant Of Jamaica (KFC)
11.2017 - 02.2020
No Degree - Standard of Training Certification And Watchkeepin
Caribbean Maritime University
05.2001 -
High School Diploma -
Christiana High School
05.2001 -