Karen Barrett
Portland,Jamaica
Summary
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Housekeeper
Frenchman's Cove Resort
04.2022 - 01.2024
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Followed safety procedures when handling hazardous materials.
- Reported any maintenance issues or damage to supervisors immediately.
- Organized closets with hangers for guests' clothing items.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Sanitized all areas of the hotel lobby and public restrooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with maintenance team on damages to repair.
Server
Portland Jerk Centre
01.2021 - 01.2022
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Minimizing disruption and maintaining high standards of service quality.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Front Desk Agent
Match Resorts
06.2019 - 10.2020
- Monitored security cameras in lobby area as needed.
- Provided excellent customer service while upholding company policies.
- Kept accurate records of guest transactions.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained cleanliness of lobby area at all times.
- Assisted with check-in and check-out procedures for guests.
- Scheduled reservations for groups and special events.
- Addressed customer needs in a timely manner.
- Inputted guest information into computer system accurately and securely.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Education
Housekeeping
Charles Clarke Hospitality, Catering & Training Service
Portland,Jamaica01.2017
High School Diploma -
Port Antonio High School
Portland,Jamaica06-2011
Skills
- Customer service
- Time management
- Cleaning techniques
- Hazardous material handling
- Room inspection
- Chemical application
- Team collaboration
- Attention to detail
- Effective communication
- Window cleaning
- Eco-friendly cleaning
- Linen replacement
- Hardworking
- Polishing surfaces
- Waste disposal
- Customer feedback management
- Window washing
- Deep cleaning
- Dusting furniture
- Laundry management
- Safe cleaning with chemicals
- Bathroom cleaning
- Vacuuming and sweeping
- Turndown service
- Mopping
- Customer-oriented
- Housekeeping
- Able to lift up to [50] lbs
- Organizational skills
- Chemical handling
Languages
English: Fluent
Affiliations
- Shopping
- watching Movies
- Reading
- Cooking
Accomplishments
- Award of Appreciation
- Award of Most Helpful
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Housekeeper
Frenchman's Cove Resort
04.2022 - 01.2024
Server
Portland Jerk Centre
01.2021 - 01.2022
Front Desk Agent
Match Resorts
06.2019 - 10.2020
Housekeeping
Charles Clarke Hospitality, Catering & Training Service
High School Diploma -
Port Antonio High School