KALIMA PUSEY-GREEN
Kingston, Jamaica
Summary
I'm a dynamic, detail-oriented professional with extensive experience, excelling in invoice and document processing, and also in client communication. I have a proven ability to resolve discrepancies and maintain accurate records, showcasing strong problem-solving skills and expertise. I'm committed to enhancing operational efficiency and delivering exceptional customer service. I also possess good communication, organizational, and multitasking abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Remote Billing Assistant
DWA Tax Consultants
Newark, OH
08.2020 - Current
- Process client invoices using accounting software for accurate billing records.
- Assist in maintaining organized billing files and documentation for easy retrieval.
- Communicate with clients regarding billing inquiries and resolve discrepancies promptly.
- Update client information in the billing system to maintain accurate records.
- Generate and send invoices, reminders, and notices to customers and third parties.
- Draft EFT payments for approval and processing.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Entry of milk manifests/delivery onto the company's system.
- Maintain accurate records of all transactions processed within the billing system.
- Maintain accounting ledgers by verifying and posting account transactions.
- Verify freight charges.
- Prepare trial balance.
- Email inbox maintenance.
Work From Home Banking Associate (Email)
Sutherland Global Services
Kingston Jamaica
07.2021 - 09.2021
- Assisted customers with account inquiries and transaction processing.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Provided customer service to clients regarding banking products and services.
- Responded promptly and effectively to emails from customers seeking advice or assistance.
- Educated clients on banking products and services available.
- Resolved customer complaints and escalated issues when necessary.
Remote Customer Service/Administrative Rep
Windows Restore
Chicago, IL
09.2020 - 10.2020
- Managed daily administrative tasks to support operational efficiency and team productivity.
- Utilized software tools for data entry, scheduling, and information management effectively.
- Performed administrative duties by handling phone calls, text messages regarding window and door repair and installation, as well as email correspondence and ordering materials.
- Prepare quotations and invoices.
- Communicate with technicians and suppliers regarding materials, delivery, and services.
Administrator
Intellitec Recruiting Hub
12.2017 - 09.2020
- Company Overview: Virtual Call Center
- I worked with Intellitec Recruiting Hub which is a Virtual Call center I was hired as Administrator. Working in that capacity I was responsible for :
- Scheduling Interviews of potential Candidates
- Data Mining for potential Clients to get legitimate Campaigns utilizing platforms such as LinkedIn and SEO.
- Preparing contracts for the agents
- Preparing payroll formula
- Preparing spreadsheets and reports
- I also sent out daily correspondence via email.
- Served as liaison between Agents and C.E.O
- Was a part of the decision of hiring and termination
- Preparing the agenda and minutes for meetings.
- Advertised vacancies for the company on social media, such as Facebook, Instagram, and WhatsApp.
- Virtual Call Center.
- Provided general administrative support to staff members.
- Conducted interviews and assessed candidate qualifications for various roles.
Data Entry Operator
Electoral Office of Jamaica
Kingston
12.2018 - 03.2019
- Executed data entry and organization of raw data to ensure accuracy and accessibility.
- Entered data into electoral databases with high accuracy and attention to detail.
- Verified voter registration information to ensure compliance with electoral regulations.
- Issued voter IDs, facilitating the registration process for constituents.
- Addressed questions and concerns regarding voter registration procedures.
- Conducted data sieving to maintain integrity and relevance of information.
Customer Service Representative (Phone, Chat)
Sutherland Global Services
Kingston, Jamaica
10.2018 - 12.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers on products and services offered.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Administrative Assistant
Jamaica Hockey Federation
Kingston
09.2017 - 12.2017
- Prepared comprehensive expense reports to ensure financial accuracy and accountability.
- Managed scheduling and coordination of meetings for federation executives.
- Liaised with sponsors to build strategic partnerships and maintain strong relationships.
- Secured new sponsorships through proactive outreach and negotiation.
- Drafted sponsorship correspondence to facilitate clear communication and mutual understanding.
- Provided administrative support to the President of the Jamaica Hockey Federation, ensuring efficient operations.
- Coordinated training schedules for junior hockey teams to optimize practice time.
Operations /Accounts Clerk
National Water Commission
06.2009 - 06.2017
- As an Accounts Clerk, I was responsible for:
- Issuing checks and preparing invoices for timely payment processing.
- Calculating, describing, and coding invoices accurately.
- Generating service orders and payment vouchers to facilitate transactions.
- Compiling monthly rental reports using Excel for financial tracking.
- Preparing direct deposits for approval to ensure prompt payments.
- Maintaining organized files to support efficient record-keeping.
- Created earning letters for contractors to outline compensation details.
- Utilized accounting software to enter transactions and monitor account balances.
- Verified and reconciled invoices with purchase orders.
- Performed administrative tasks to support strategic initiatives.
- Entered expenses into computer software for budgetary tracking.
Education
Associate of Science - Business Studies
Excelsior Community College
Kingston, JamaicaHome Health Care Management
Trinity Vocational School
Computer Application For The Office
UWI Open Campus
Kingston, JamaicaHigh School Diploma -
St Hugh's High School
Kingston, JamaicaSkills
- Microsoft Office Suite
- Invoice processing
- Client communication
- Customer service
- Transaction processing
- Record keeping
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Deadline oriented
- Invoice preparation
- Problem-solving
- Payment posting
- Email communication
- Accounts payable management
- Administrative expertise
- Data analysis and mining
- Search engine optimization
Certification
HHA, 07/01/17
Assessments
Data Entry Clerk, Proficient, 05/01/20, Maintaining data integrity by detecting errors.
Timeline
Work From Home Banking Associate (Email)
Sutherland Global Services
07.2021 - 09.2021
Remote Customer Service/Administrative Rep
Windows Restore
09.2020 - 10.2020
Remote Billing Assistant
DWA Tax Consultants
08.2020 - Current
Data Entry Operator
Electoral Office of Jamaica
12.2018 - 03.2019
Customer Service Representative (Phone, Chat)
Sutherland Global Services
10.2018 - 12.2018
Administrator
Intellitec Recruiting Hub
12.2017 - 09.2020
Administrative Assistant
Jamaica Hockey Federation
09.2017 - 12.2017
Operations /Accounts Clerk
National Water Commission
06.2009 - 06.2017
Associate of Science - Business Studies
Excelsior Community College
Home Health Care Management
Trinity Vocational School
Computer Application For The Office
UWI Open Campus
High School Diploma -
St Hugh's High School