Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
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KALIMA PUSEY-GREEN

Kingston, Jamaica

Summary

I'm a dynamic, detail-oriented professional with extensive experience, excelling in invoice and document processing, and also in client communication. I have a proven ability to resolve discrepancies and maintain accurate records, showcasing strong problem-solving skills and expertise. I'm committed to enhancing operational efficiency and delivering exceptional customer service. I also possess good communication, organizational, and multitasking abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Remote Billing Assistant

DWA Tax Consultants
Newark, OH
08.2020 - Current
  • Process client invoices using accounting software for accurate billing records.
  • Assist in maintaining organized billing files and documentation for easy retrieval.
  • Communicate with clients regarding billing inquiries and resolve discrepancies promptly.
  • Update client information in the billing system to maintain accurate records.
  • Generate and send invoices, reminders, and notices to customers and third parties.
  • Draft EFT payments for approval and processing.
  • Responded promptly to inquiries from internal and external customers regarding billing issues.
  • Entry of milk manifests/delivery onto the company's system.
  • Maintain accurate records of all transactions processed within the billing system.
  • Maintain accounting ledgers by verifying and posting account transactions.
  • Verify freight charges.
  • Prepare trial balance.
  • Email inbox maintenance.

Work From Home Banking Associate (Email)

Sutherland Global Services
Kingston Jamaica
07.2021 - 09.2021
  • Assisted customers with account inquiries and transaction processing.
  • Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
  • Provided customer service to clients regarding banking products and services.
  • Responded promptly and effectively to emails from customers seeking advice or assistance.
  • Educated clients on banking products and services available.
  • Resolved customer complaints and escalated issues when necessary.

Remote Customer Service/Administrative Rep

Windows Restore
Chicago, IL
09.2020 - 10.2020
  • Managed daily administrative tasks to support operational efficiency and team productivity.
  • Utilized software tools for data entry, scheduling, and information management effectively.
  • Performed administrative duties by handling phone calls, text messages regarding window and door repair and installation, as well as email correspondence and ordering materials.
  • Prepare quotations and invoices.
  • Communicate with technicians and suppliers regarding materials, delivery, and services.

Administrator

Intellitec Recruiting Hub
12.2017 - 09.2020
  • Company Overview: Virtual Call Center
  • I worked with Intellitec Recruiting Hub which is a Virtual Call center I was hired as Administrator. Working in that capacity I was responsible for :
  • Scheduling Interviews of potential Candidates
  • Data Mining for potential Clients to get legitimate Campaigns utilizing platforms such as LinkedIn and SEO.
  • Preparing contracts for the agents
  • Preparing payroll formula
  • Preparing spreadsheets and reports
  • I also sent out daily correspondence via email.
  • Served as liaison between Agents and C.E.O
  • Was a part of the decision of hiring and termination
  • Preparing the agenda and minutes for meetings.
  • Advertised vacancies for the company on social media, such as Facebook, Instagram, and WhatsApp.
  • Virtual Call Center.
  • Provided general administrative support to staff members.
  • Conducted interviews and assessed candidate qualifications for various roles.

Data Entry Operator

Electoral Office of Jamaica
Kingston
12.2018 - 03.2019
  • Executed data entry and organization of raw data to ensure accuracy and accessibility.
  • Entered data into electoral databases with high accuracy and attention to detail.
  • Verified voter registration information to ensure compliance with electoral regulations.
  • Issued voter IDs, facilitating the registration process for constituents.
  • Addressed questions and concerns regarding voter registration procedures.
  • Conducted data sieving to maintain integrity and relevance of information.

Customer Service Representative (Phone, Chat)

Sutherland Global Services
Kingston, Jamaica
10.2018 - 12.2018
  • Assisted customers with inquiries and resolved issues efficiently.
  • Educated customers on products and services offered.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Administrative Assistant

Jamaica Hockey Federation
Kingston
09.2017 - 12.2017
  • Prepared comprehensive expense reports to ensure financial accuracy and accountability.
  • Managed scheduling and coordination of meetings for federation executives.
  • Liaised with sponsors to build strategic partnerships and maintain strong relationships.
  • Secured new sponsorships through proactive outreach and negotiation.
  • Drafted sponsorship correspondence to facilitate clear communication and mutual understanding.
  • Provided administrative support to the President of the Jamaica Hockey Federation, ensuring efficient operations.
  • Coordinated training schedules for junior hockey teams to optimize practice time.

Operations /Accounts Clerk

National Water Commission
06.2009 - 06.2017
  • As an Accounts Clerk, I was responsible for:
  • Issuing checks and preparing invoices for timely payment processing.
  • Calculating, describing, and coding invoices accurately.
  • Generating service orders and payment vouchers to facilitate transactions.
  • Compiling monthly rental reports using Excel for financial tracking.
  • Preparing direct deposits for approval to ensure prompt payments.
  • Maintaining organized files to support efficient record-keeping.
  • Created earning letters for contractors to outline compensation details.
  • Utilized accounting software to enter transactions and monitor account balances.
  • Verified and reconciled invoices with purchase orders.
  • Performed administrative tasks to support strategic initiatives.
  • Entered expenses into computer software for budgetary tracking.

Education

Associate of Science - Business Studies

Excelsior Community College
Kingston, Jamaica

Home Health Care Management

Trinity Vocational School

Computer Application For The Office

UWI Open Campus
Kingston, Jamaica

High School Diploma -

St Hugh's High School
Kingston, Jamaica

Skills

  • Microsoft Office Suite
  • Invoice processing
  • Client communication
  • Customer service
  • Transaction processing
  • Record keeping
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management
  • Team collaboration
  • Deadline oriented
  • Invoice preparation
  • Problem-solving
  • Payment posting
  • Email communication
  • Accounts payable management
  • Administrative expertise
  • Data analysis and mining
  • Search engine optimization

Certification

HHA, 07/01/17

Assessments

Data Entry Clerk, Proficient, 05/01/20, Maintaining data integrity by detecting errors.

Timeline

Work From Home Banking Associate (Email)

Sutherland Global Services
07.2021 - 09.2021

Remote Customer Service/Administrative Rep

Windows Restore
09.2020 - 10.2020

Remote Billing Assistant

DWA Tax Consultants
08.2020 - Current

Data Entry Operator

Electoral Office of Jamaica
12.2018 - 03.2019

Customer Service Representative (Phone, Chat)

Sutherland Global Services
10.2018 - 12.2018

Administrator

Intellitec Recruiting Hub
12.2017 - 09.2020

Administrative Assistant

Jamaica Hockey Federation
09.2017 - 12.2017

Operations /Accounts Clerk

National Water Commission
06.2009 - 06.2017

Associate of Science - Business Studies

Excelsior Community College

Home Health Care Management

Trinity Vocational School

Computer Application For The Office

UWI Open Campus

High School Diploma -

St Hugh's High School
KALIMA PUSEY-GREEN