Kaleb holzer
Johnson City,TN
Summary
Experience in regulatory compliance and policy development, contributing to efficient operational processes. Engaged in vendor negotiations to secure services that support operational needs, while maintaining accurate records for performance tracking. Conducted regular performance assessments and provided constructive feedback to team members, enhancing overall team effectiveness. Resolved customer complaints promptly, ensuring high levels of customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Quantum leap TSA
Johnson City, TN
09.2022 - Current
- Ensured compliance with all applicable laws, regulations and standards.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Developed and implemented policies and procedures for efficient workflow.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Partnered with vendors to negotiate contracts for services related to operations.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Maintained accurate records for tracking progress and performance of team members.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Education
High School Diploma -
Elizabethton High School
Elizabethton 05-2024
Skills
- Regulatory compliance
- Data analysis
- Project management
- Policy development
- Vendor negotiation
- Employee training
- Team performance management
- Customer service
- Workflow optimization
- Performance assessment
- Strategic planning
- Conflict resolution
- Critical thinking
- Verbal and written communication
- Maintenance oversight
- Recruitment and hiring
- Team development
- Equipment management
- Team leadership
- Inventory management
- Warehouse operations
Languages
German
First Language
German
Intermediate (B1)
B1
Certification
- osha
Accomplishments
- act score 21+
References
References available upon request.
Timeline
Supervisor of Operations
Quantum leap TSA
09.2022 - Current
High School Diploma -
Elizabethton High School